Birmingham Gold Company - Gold & Silver Buyers Reviews Summary

Customer Service

Pros:

• "Couldn't wish for a better service - highly recommended to all."
• "A quick response to a minor email query, the package sent off Special Delivery, a phone call from Lionel when it was received and money transferred to my bank account the same day."
• "Very transparent process, very fair prices."
• "Professionally delivered by their very knowledgeable and friendly staff."
• "Lionel and his wife were so helpful."
• "I can not recommend the Birmingham Gold Company highly enough, you can trust these guys!"
• "The couple that run the business are very kind, professional, extremely honest and very helpful."

Cons:

• "Go do business with this company and you will have to deal with a rude, arrogant and angry little man and an equally horrific wife whom will try to rush you out of the door."
• "The guy was weird and moody from the moment I walked in."
• "Very unprofessional. I was very disappointed with the whole experience."
• "He was rude and abrupt and totally belligerent."
• "Rude, arrogant, very unprofessional gentleman."
• "The extremely arrogant man told us to snap the hands off of the people that had offered us £980."
• "Go do business with this company and you will have to deal with a rude, arrogant and angry little man and an equally horrific wife."

Efficiency and Speed

Pros:

• "The money was in my account that afternoon."
• "The funds were in my bank account before 10 am same morning."
• "Money transferred that p m."
• "The money was in my account at 1pm that day."
• "The money was transferred into our account before we left the building."
• "The money was paid into my bank instantly great service."
• "Money paid into bank within 2 hrs."

Cons:

• "Tried phoning several times, but never answers the phone."
• "Website clearly says they are open until 3:30, traveled 2 hrs - arrived before 3:00, he rushed us up and wanted to close early."

Valuation and Pricing

Pros:

• "We were shocked at the much higher evaluation offered after previously taking our items to a jewellers."
• "I was quoted nearly 3 times as much as I had been by a local jeweller/pawn broker."
• "An internet search revealed the best pricing was available from BG&SC - the on-line calculator is useful and updated in real-time."
• "Brilliant prices, quick response the check was in my bank 2 days later."
• "I was offered nearly £300 more than back home and money was transferred immediately via bank transfer."
• "I couldn't find a better gold price anywhere for the gold and silver I was selling."
• "The rates offered are excellent."

Cons:

• "Visited to try & sell my 14 carat gold chain and was told it was electroplated & then argued with us that it was 9 carat and not 14 carat."
• "Very poor insulting price offered, surly attitude, would not recommend, sold my watch down the road for a much better price."
• "The extremely arrogant man told us to snap the hands off of the people that had offered us £980, we actually got £1170 200 yards down the road & will not recommend or re-visit this gentleman or his business."

Recommendations

Pros:

• "Recommended without question!"
• "I highly recommend this company."
• "Couldn't wish for a better service - highly recommended to all."
• "I highly recommend Birmingham gold company to anyone who wants an honest and fair service."
• "Highly recommended."
• "I would heartily recommend them and will happily sell to them again."
• "I wouldn't hesitate to recommend to my closest family and friends."

Cons:

• "AVOID Birmingham Gold & Silver unless you are a masochist. I am only giving them one star as zero stars is not an option."
• "Very poor insulting price offered, surly attitude, would not recommend, sold my watch down the road for a much better price."