"Lack of communication and trips back and forth to the garage."
"After my partner contacted the AA and the dealer, they reluctantly gave me a refund."
"My assumption, therefore, was that it wouldn't be paid unless I made it clear that I would chase."
"They are really good, very unorganized but did everything to help when buying the car."
"If I could give 0 star I would, customer service is non-existent."
"Terrible service & attitude. Partner received message on the morning about viewing a car in the afternoon and that it was fine and would let us know if any change, drive the long journey to be told on arrival deposit as already been taken. No apology or anything."
"Do not be fooled by their charm.....Viewed and placed a deposit on a chosen vehicle but was later told it had electrical issues and was being repaired only to find out later that he had actually sold it to someone else."
"When I eventually got the car it was MOT'd and serviced as agreed. But no valet had been done, it was still full of the marketing material, it was over 2 hours late from the agreed time and they had not reset the service indicator either."
Vehicle Quality
Pros:
"Picked my Mercedes b class from here, very pleased with the service from this company."
"Quality Cars and Commercials Ltd not only offers an extensive selection of quality vehicles but also boasts outstanding facilities and maintenance services."
"What a great place. They are brilliant."
"I bought a MINI Coupe from this dealership. Paid window price and needed work done to the aircon and alloys. No complaints about this part."
"I bought my heavily pregnant daughter a nice Hyundai i20 from these knowledgeable, courteous, and reliable gentlemen."
"Bought my BMW from these guys service has been exceptional from start to finish."
"I bought a car from Kris around 3 months ago, and this is my first car in the UK since I moved newly here."
"Great customer service from kris answered all my issues and doubts and brought an amazing Range Rover svr better than the description clean tidy and well looked after."
Cons:
"Brought a honda civic type R from these, hole in exhaust, bottom of the car is rusty and corroded so gonna cost me on that been in for exhaust to be fixed 3 times they've had this car more than I have and still not right."
"Bought a car a week ago. Good price and sales process was great. No pressure. You get what you see (by this i mean the price isn’t bumped up to pay for location and fancy showrooms). Had an issue with car on way home all sorted within a week under warranty locally so I didn’t have to return the car."
"I bought a second-hand car which had a few issues kris and his team worked hard even over the holiday period to resolve my issues to make sure I had a great customer experience."
"Bought a car from Quality Cars spent all my savings which was just over 4 grand I did not expect the car to be perfect but! The car was sold on the MOT gov extension I took it straight for a test the car failed massively all credit to the guys they fixed the problem to get it through the MOT."
"We bought an Insignia back in 2020 from them, had a few arguments soon after due to faults identified and the fact they never made it clear this was an insurance write off."
"Awful experience! I bought a ford fiesta from here as they seemed like a reputable dealer as they were AA approved."
"Absolute rubbish Car, conned out of £2500 cost me £85 for first garage observation then £1488 to put the car right at a qualified automatic gearbox centre."
"Where do I even start with this abomination of a business? These two-faced chancers are the very worst of the used car industry, and that is saying something."