"The gentlemen I asked if I could get another mug and pot of tea was very polite."
"Mark was a real credit to you and so were his colleagues and we will definitely be returning."
"Best store in town, have shopped at Morrison's for several years, great new store, great staff, always helpful to this OAP, who is also disabled."
"Every time I've used them it is spotless and they even help put your shopping in after."
"The fishmonger counter is great and has such a good selection of fish and the only real fishmonger in the Oswestry area now."
"I will say the cashier was delightful and asked us if we had a good day out."
Cons:
"Had a rude member of staff but could have just been having a bad day."
"No one available at fish and meat counters, when a so-called 'butcher' eventually arrived... couldn't work out what two thirds of one and a half kilo piece of steak was... so cut it in half!"
"Food tasted okay but the service was awful, place wasn’t really busy at all yet our food took nearly an hour to come."
"Sadly despite the lovely cafe staff, it was out of stock on most items by 12pm."
"Cafe service not very good - ordered on the machine only to find that the drinks we paid for were not available."
"The entire time I was there, I was listening to the cooking staff b***ing about the job."
"The cafe is absolutely ruined by an extremely slow and disorganised cafe run by rude and unprofessional staff."
Store Layout and Cleanliness
Pros:
"Went to Morrison's new supermarket at Oswestry today and it was a pleasure to shop there it was nice and lovely big isles to walk down it was exceptionally clean and very well stocked could buy everything i needed."
"This new Morrisons is a huge improvement on the one that used to be in the town centre, and much bigger. Now Oswestry's biggest supermarket."
"A well stocked and presented supermarket."
"Large, spacious store with friendly staff."
"It was spotlessly clean as were the toilets."
"At last it's up and going and their new store format is amazing, spacious, clean, so much selection of everything."
"A stunning example of how a supermarket should be built big clean and well laid out."
Cons:
"Entrance and exit clogged up."
"In spite of being fairly new store litter and trolleys scattered everywhere outside. Inside only slightly cleaner, very dirty card reader screen."
"Not laid out very well bakery items seem all over the place."
"First item we picked up was a pack of 4 scones we couldn’t believe it they were a third of the size they used to be and the price had risen by 199%."
"Went late 7pm to miss the crowds, hardly any stock on the shelves and pallets of stock blocking the aisles meaning you double track."
"A terrible Covid secure layout. You go up an aisle and have to come down the same aisle because they have barriers at the top."
"Honestly I try to avoid going into this particular Morrisons as it feels dark, disorganised and cramped compared to the other local supermarkets."
Product Selection and Pricing
Pros:
"Morrisons prices were pretty competitive compared to the other supermarkets in Oswestry but their selection of products now is far greater and better than any of the other ones."
"Bigger than old one so much more choice."
"Decent deals and I like the idea that there's a section for everything made in stores."
"So much selection of everything and new additions like the pizza oven to make your own pizzas and the café too!"
"Great high quality meat and fish at affordable prices."
"Store has recently undergone a refit and has increased certain ranges."
"Very good store with a large car park and petrol station."
Cons:
"I have stopped food shopping altogether here."
"The peas had a greyish tint to them."
"Avoid this store at all costs, but Oswestry is a nice place to visit."
"Stock is a little inconsistent, even with every day items like veg and meat."
"Never have what I need in total on my shopping list."
"Big gaps of missing products and very little choice."
"Only went in for a couple of specific Morrisons items and I was shocked at the price increases."
Additional Services and Facilities
Pros:
"And for a treat for your car as you shop, the car valet service in car park is perfect."
"They also have a good sized cafe inside, toilets, a separate plants/flowers section (with till) at the front if the store, Amazon pickup lockers and several fresh counters."
"Parking is clearly marked including charge points for electric cars, child and parent bays and parking for those with disabilities."
"Lovely modern store with great departments."
"Excellent store with good choice of food, gardening products, indoor & outdoor plants, nice clean reasonably priced cafe."
"Cafe is well spaced and lovely food, our two year old devoured his food so that says it all."
"The staff work really hard keeping the shelves well filled and clean and tidy."
Cons:
"Coffee machine not working no beans."
"20 mins wait for a quick bite meal."
"No cutlery we were told to wait as they were in dishwasher."
"The breakfast was terrible, waited 40min for the eggs, beans, bacon and mushrooms to be cold."
"No milk, sugar, salt or pepper available."
"Cafe desperately needs more staff, 20 mins to queue to place order then 30 mins before it was delivered."
"Cafe dirty no hygiene at all dirty plates all over place."