Bristol Street Motors Citroen Burton Reviews Summary

Customer Service

Pros:

• "Every member of staff we had dealings with were friendly, professional and very helpful during our purchase of a used car."
• "His knowledge and overall customer satisfaction was second to none!"
• "The team were incredibly helpful and friendly and their communication was second to none."
• "Aaron is the most helpful, polite, knowledgeable salesperson I have ever met."
• "Bristol street burton are definitely the best place to go to buy a car! The staff are so friendly and so professional."
• "I’ve had nothing but excellent service from himself and the team in Burton."
• "Tom has been amazing throughout the process! From dealing with all the questions to helping through the sale."

Cons:

• "The after sales is terrible."
• "Pretty poor all round experience from this branch."
• "Unfortunately Bristol Street Motors lived up to their group reputation on this occasion.."
• "Utterly abysmal service."
• "Im not normally one for Karen-style rants but I’m not happy with the service on offer here."
• "Communication from this branch is appalling and non existent to say the least."
• "Terrible service from the service department. Messing me around the day before a booking made well in advance."

Vehicle Quality

Pros:

• "The special Black Edition looks very classy, as has already been commented on by friends and family."
• "The car itself is a joy to drive - for local journeys we drive it in fully electric mode and it is smooth and fast to drive."
• "Nothing was too much trouble, answered all question asked with confidence, our car was made really for collection earlier than we expected which was a bonus, immaculate condition."
• "They sent a video of my car and all it's underneath with recommendations and advisories but didn't pressure me to use them to do the jobs."
• "Ended up with the works completed under the extended warranty."
• "I just like to say a big thank you to all the team at Citroen, my little new is called daisy lol. David the manager gave us a great deal, the cars drives like a dream."
• "The level of service that I received was beyond my expectations, staff were very polite, the MOT and visual health check were extremely helpful and thorough."

Cons:

• "I received a new C3 Aircross February 2022 and have had constant problems with locking and alarm problems."
• "Car purchased does not appear to have been serviced, lots of faults not advertised and a poor hand over."
• "By 12pm ATS only just finished the MOT to which there was a fault with the projection of a headlight and a bulb also needed changing."
• "These guys try to charge you £20 for fuel, which is already in their used cars! Watch out for the hidden costs."
• "Put my van in for repair here they insisted in changing the cooling fan before they could fix anything at stupid cost."
• "Recently thought the car was locked but it was clearly not and valuable items were stolen."
• "Very disappointed car went in for checks due to warning lights 2.5k later in leaves no closer to being resolved."

Value for Money

Pros:

• "Just brought my new car. Absolutely over the moon with the way Thomas as delt everything and got me the car I wanted for a great price."
• "I bought my last car from here because it was clearly great value."
• "I've had 2 x cars from Thomas and really wouldn't go elsewhere for cars now."
• "I have bought two cars from this dealership just this year and would happily return to buy any more I need in the future."
• "Jase also managed to save me a massive chunk of money on the work plus replacement fitted."
• "Highly recommend Bristol Street Burton, I have now purchased 4 cars from them and have been delighted with everyone of them."
• "Tried very hard to get a make, model and within my budget James was very thorough, not pushy and took his time and explained the technology of the vehicle."

Cons:

• "Absolutely awful. Spent £11k on a DS3 had nothing but problems and all this dealer cares about is removing more money from you."
• "They do a decent enough job but their entire attitude is based on how much money that can gouge out of you."
• "Was a little shocked at initial quote for replacement but needs must."
• "Not sure what sort of service you get when buying a car from this place but if it's up to the standard of the parts department I wouldn't bother."
• "Branch needs re-training on customer care."
• "Sadly will not be returning and feel the service is not as good as it used to be."
• "Scott, the service manager, after being declined authorisation to fit tyres & brakes to a vehicle went ahead and did it anyway."