Trade Centre UK Reviews Summary

Customer Service

Pros:

• "I was more than delighted with my experience at the amazing Coventry site."
• "Fantastic experience. All the staff were so welcoming and friendly, particularly with our children."
• "Really pleased with The Trade Centre in Coventry. Greeted straight away, shown around. No pushy sales tactics."
• "Courtney made our experience getting me and my twin brothers first car the easiest and smoothest process I could ask for."
• "Brandon, at the Coventry store, was our sales assistant today and he’s was very tentative, extremely helpful and wasn’t pushy."
• "Excellent service. The staff were wonderful. Samuel (Coventry branch) attended to us and he was amazing."
• "Very pleasant experience at Trade Centre, with honest & helpful support from Brandon."
• "Great experience buying a nearly new car very fast and efficient service."

Cons:

• "Avoid this place…."
• "This company is an absolute joke. Do not use them under any circumstances. Terrible service. Absolute crooks."
• "Rude customer care agents hang up the phone on you when you call for assistance and then ignore your call backs."
• "AVOID these crooks at all costs. They messed me about for 2 days."
• "Not sure what to think of whole process really."
• "Absolute embarrassing place to step into."
• "Horrible experience after I spend 8.5k on a car."
• "APPALLING CUSTOMER SERVICE FOR MY 80 OLD FATHER."

Car Quality and Reliability

Pros:

• "A huge collection of used cars within 8 years of age and many with low miles."
• "A car supermarket, a variety of cars and models and years, the cars are in very good conditions."
• "During a service my garage advised a large expense repair was required urgently which was more than the vehicle was worth."
• "Bought a car from them around 2 months ago. Been waiting to make the review to see how things panned out."

Cons:

• "CAR BROKE DOWN AFTER 8 DAYS - CASE NOT RESOLVED OVER 5 MONTHS LATER"
• "Only purchase a car from this company if you want a car with defective issues which apparently pass their '99 point check'."
• "They sold me a faulty car and refuse to help."
• "Cons: Overall prices were much higher than what they advertise online - even though all the cars were on sale."
• "The car I was interested in had an exhaust fume leak (Diesel fumes in cabin are dangerous) in the engine bay."
• "My son has purchased a car for £10,000 cash from this company. On the way home an engine management light came on."
• "DO NOT BUY A CAR FROM THIS COMPANY AND DO NOT TAKE OUT THE WARRANTY."
• "scammers! please be careful when buying a car from them and have everything on paper because later there may be problems."

Sales Tactics and Honesty

Pros:

• "My experience there is mixed. On one hand they were patient, willing to make a deal, sorted the paperwork fast, let me test drive, etc."

Cons:

• "Went in to buy one of the small cars advertised on the website. Not a single car available to buy advertised on the website or any other at that price."
• "Website is misleading.. there are no cars that are priced the same as on the website."
• "The employee basically told me that they are just put on the website to get people in and advertised way under market value."
• "Never again very pushy seen 3 staff said all ok on credit check then say not acccept on a email..car looked at seen on mot check was not that good."
• "Professional con artists... Avoid Avoid Avoid... Scammers and day light robbers."
• "The prices on the website do not match when you arrive at the site."
• "Had a long wait, in total it was around 9 hours to get finance on a vehicle."
• "Cars are significantly overpriced!"