Vets Now Northampton Reviews Summary

Staff and Veterinarian Service

Pros:

• "I am so grateful for all the staff for what they have done for my Dakota."
• "The vet was very caring, empathetic and attentive."
• "The lovely vet was very patient and understanding with our anxious Pomeranian."
• "All the staff were lovely and so helpful."
• "They were extremely through and talked through any concerns or questions I had."
• "The staff were compassionate and supportive."
• "Staff were very friendly, very efficient and took great care of my dog."
• "Absolutely wonderful nurses and vets."

Cons:

• "We are absolutely distraught and disgusted by how our Maltese dog was treated."
• "They didn’t want to keep him in for fluids."
• "Reception staff, on the phone, were a little more abrupt."
• "The receptionist...left myself and my cousin who’s pregnant in the freezing cold."
• "Rudest vets I’ve ever been to, tried telling me I wasn’t allowed in with my dog to be put down."
• "Very disappointed with the service...waited over an hour for him to be booked in."
• "I found this experience very poor stressed out enough with a poorly dog."
• "They were very thorough with their procedures...but I was sat in the car for 6 hours."

Communication and Information

Pros:

• "The process of calling them for guidance, to the assessment and the treatment, was seamless and stress free."
• "We knew exactly what was going on."
• "We received regular and informative calls to update us on her progress."
• "All the information I received was clear and concise."
• "Responsive. Able to get advice from the Vet over the phone immediately."
• "Emma the receptionist was fantastic, supportive & very caring."
• "Very clear what had happened and what to expect for the recovery process."
• "The veterinary has real professionals."

Cons:

• "The only 1 thing I will mention is the vet I saw advised what our vet had done was wrong and said he would write that on the clinical notes but hasn't."
• "The vet who looked after our beloved dog, repeatedly lied about his condition."
• "The reason for only two stars is the customer service regarding insurance claims was very poor."
• "She also interrupted when I was having a conversation with the nurse, settling the bill. Very rude!"
• "The staff I spoke to remotely were very kind and helpful. The only thing I would say is that I didn’t receive an invoice."
• "Rebecca the vet was fantastic but the call centre sent me to the wrong place."
• "Explained symptoms & was told to ring my usual vet after 8.30 cos emergency vet wouldn't b able to leave practice."
• "The staff were not busy for some time so maybe they could of picked up a mop."

Cost and Billing

Pros:

• "We luckily have insurance and I was also very impressed with how easy the claim process was."
• "Responsive. Able to get advice from the Vet...Vet Jess and Animal Care Assistant, Charlie, treated our little dog Kitty with kindness. Treatment was effective. Cost was high but...payment over 28 days was arranged."
• "They really care for your pet and are extremely knowledgeable."

Cons:

• "The total cost of our dog’s treatment was £2.600."
• "You charged us a ridiculous amount of money and completely neglected our dog."
• "The prices are really extortionated with the consultation charged at nearly £300."
• "How they can charge £540 for an overnight stay is beholden to me."
• "We had to pay them a fee for the vet to complete the insurance form (on top of the overnight charge of more than £330)."
• "240 pound just to SEE my dog on a Sunday night...Absolutely shocking unjustifiable fees."
• "What an absolute rip off £173 just to get in the door then all the medication on top."
• "Do not take your rabbit here!!!...Wrong diagnosis, wrong treatment offered and very expensive."