"The service from phoning to arriving for my appointment was very easy and swift."
"She treated my dog with the correct medication."
"The treatment was amazing and the reassurance to my son helped my son massively."
"It was so quick and easy to set up a video call and it was much more affordable."
"I was reassured and impressed by the regular communication by the Vets."
"The staff have all been fantastic and supportive! Excellent care of my very poorly cat."
"The emergency vet was incredibly understanding and also gave us realistic potential outcomes."
"All the staff were really friendly and provided great care for our dog."
Cons:
"The vet was not very friendly and did not talk to my dog or try to reassure her at all."
"The Vet who saw my dog was insensitive and rude… I had no greeting let alone a smile."
"On arrival the Receptionist was cold and lacking in any compassion."
"I rushed my dog to see a vet urgently and she told us she could see nothing wrong with my girl."
"The surgery was fine, the staff were friendly but the vet told us there was nothing in our dogs throat."
"Really not impressed with the customer service from both nurses and vet."
"Waited from 11:30pm till 2:30 am Sunday morning! Stitches come undone on our rabbit."
"The vet came though, I felt that he barely checked him over, didn't stop yawning."
Cost and Pricing
Pros:
"A very traumatic experience where my Staffordshire Bull terrier required emergency treatment... the cost was surprisingly lower than anticipated."
"Gave me complete reassurance that they would give my chocolate Labrador the best possible care."
"The vet was clear and direct with what was going to happen and was able to talk us through everything including costs and payment options."
"We received a thoughtful card... regarding out pet Alex who we unfortunately had to put to sleep."
"I was able to get my cat seen very quickly and was happy with the vet care we were given."
"The vets were lovely, my cat had fallen from a high window... I would pay the fee again to know she's okay."
"Used emergency vet and waited 3 hours, vet was lovely, very thorough."
"Our darling family cat Lima was diagnosed with diabetes... nurses are so kind and gentle, helped us so much."
Cons:
"My invoice didn’t even get presented to me afterwards I just got passed the card machine!!"
"This cost me £412 and the Receptionist added a further £25 admin fee would be charged if I went through my insurance."
"A week later... final diagnosis in human terms, a stubbed toe. It took scans, bloods, x-rays, internals, full MOT to get to this diagnosis 6 days later... cost just short of £2k."
"I would pay the fee again to know she's okay, but I do feel 299 is a lot just for a consultation fee, even for emergency rates."
"Price of medicine £57 (got same on Amazon £12.50)."
"Waited from 11:30pm till 2:30 am Sunday morning! Stitches come undone on our rabbit and we were asked to pay £750."
"They took a long time doing their change over from day staff to emergency staff. It was quite stressful as we had a long wait until he was admitted for the night."
"To be charged 2 separate consultation fees is unacceptable when there is only one consultation taking place. A standard consultation fee AND an out of hours fees on top of that."