Vets Now Nottingham Reviews Summary

Emergency Care and Efficiency

Pros:

• "The Vets Now service was easy to access and very efficient."
• "Seen promptly out-of-hours for my regular vets in an easily accessible and spacious, modern practice."
• "Having called before hand and spoke to a very nice person, we arrived at midnight... We didn't have to wait long to see a vet."
• "My telephone call was answered promptly and helpfully, the appointment made immediately."
• "Very efficient and good Covid measures in place."
• "The vets were amazing at Vets Now but the process and waiting time made it more stressful than it ought to have been."
• "My dog, Ruby was seen within an hour of contacting them ( including travel), was thoroughly examined and left at the practice for rehydration and further tests."
• "Called up as i was worried about my cat not giving her kittens attention and not feeding them. Although the lady on the phone was very helpful she was also very rude giving me a lecture on Neutering my cat."

Cons:

• "Only gave 4* because the stitches came out otherwise excellent."
• "The only gripe is the cost regarding the meds given."
• "On an emergency visit 30 minutes before being triaged when paying 150 is not acceptable."
• "Very slow. On an emergency visit 30 minutes before being triaged when paying 150 is not acceptable."
• "Long wait that didn’t feel as though priority cases were first."
• "Our cat Sweep was run over by a car... Unfortunately he couldn't be saved so he has now passed over the rainbow bridge to his best friend Charlotte."
• "If i could give zero stars i would, they are extremely unprofessional and they don't have any love and empathy for the animals you bring in to save their life."
• "They helped save my Doberman Mannys life , he spent 4 nights with them and they did everything possible to help diagnose ,treat him and keep him comfortable."

Cost and Insurance Processing

Pros:

• "All staff were amazing and costs were all explained fully before hand so there were no surprises."
• "They seem to be well organised in dealing with the insurance company."
• "Vets for now do direct claims with insurance which is most helpful."
• "Dealing with going through insurance has been simple and I'm also very happy about this as it was an expensive bill."
• "The practice rang me the morning after I’d had to contact the emergency vet...I felt this was outstanding customer (and dog) care and was very impressed."
• "The vet knew we may struggle to pay the 50% upfront but we managed to get it together and they agreed we could pay the rest within 30 days."
• "I had to take my mums beloved 14 year old yorkie to the vets as an emergency at 2.30 in the morning. The vet was brilliant."
• "We received the most superb care and attention for our dog Alfie. We were also treated with kindness and understanding which meant a lot."

Cons:

• "Very good service in vets until you want to claim back insurance money 3 weeks in and I’m still chasing ringing round."
• "Eye wateringly expensive though."
• "A human could probably go to a Doctor on Harley Street in London on Christmas day & pay less."
• "The service is more expensive than a regular vet, but the cost reflects the emergency nature of the out of hours service provided."
• "The costs are very high without any regard for your pet."
• "If you are using Vets Now as your emergency out of hours practice, I highly encourage you to find another solution."
• "The vet knew we may struggle to pay the 50% upfront but we managed to get it together and they agreed we could pay the rest within 30 days."
• "Very caring, compassionate and professional vets. Yes, it can seem a lot more expensive than your normal vets."