Halfords Autocentre Leicester (Woodgate) Reviews Summary

Customer Service

Pros:

• "Really polite & accommodating, a really good experience of visiting a car garage."
• "First time at Leicester Woodgate Halfords and would return again! Received service with a smile and pleasantries! Everything was explained perfectly! Social distancing adhered too! MOT was done in a timely manner!"
• "Best service I've received from any garage in a while, was able to squeeze me in at short notice, explained the MOT process to me, waited in their waiting room, very friendly and polite staff who build rapport not just treating me like a pay check."
• "The staff were super-friendly and professional, checked out the cause of the warning and changed a faulty brake sensor free of charge by early afternoon!"
• "Anil was very friendly and welcoming as soon as I walked through the door."
• "Staff were amazing, very professional and curteous."
• "Bruce was really helpful and got us out of serious difficulty which would have prevented us driving home to London."

Cons:

• "Avoid this company at all costs or be prepared for a large unnecessary bill."
• "If I could give NEGATIVE stars I would!!"
• "Never returning Back WOULD NOT RECOMMEND STAY AWAY!!"
• "The reception was very rude and when asked to speak to the manager was told he was the manager!"
• "When I asked what they were going to do they didn’t care."
• "The Manager was rude right from the beginning. No customer service skills."
• "Bad customer service."

Booking and Timeliness

Pros:

• "They kept to their promised times and automatically emailed me a copy of works so I don't need to keep the paperwork that they also gave me."
• "On the day of test, arrival and booking in was slick and car ready on time as promised."
• "The service was of good quality and they highlighted issues that they found during the free check."
• "Although things gone wrong during my MOT service and I paid a lot of money, they agreed to replace the part they damaged free of charge."
• "The staff were courteous and professional, agreed price (booked via MotorEasy) was reasonable and no unnecessary extra work was carried out."
• "Good experience of booking online and good service in branch."
• "Not entirely sure why this branch gets such bad reviews- I couldn't have been more satisfied with the service I received."

Cons:

• "Absolute Shambles! They managed to damage my brakes during an MOT."
• "They said it should take 30mins to fit them in and made me wait 3hours."
• "The day before my appointment (after booking 6 days prior) I was contacted to state that the 4pm appointment is an online booking error."
• "Got there to be told that they couldn’t find my booking."
• "I was offered no apology, no alternative booking and left stranded without a valid MOT."
• "They refused to do MOT because 'my slot was gone' despite booking it in & were argumentative about it."
• "As the Autocentre closed at 4.30pm and they required an hour to complete the MOT, they had no choice but to cancel the appointment."

Quality of Work

Pros:

• "Also engineer wore gloves, out a plastic sheet on the seat before driving and wore a mask."
• "Had rear brake pads & discs replaced after a free check."
• "The manager's, Anil and Bruce, and all of their technicians are a credit to Halfords."
• "Staff were courteous and professional, agreed price (booked via MotorEasy) was reasonable and no unnecessary extra work was carried out."
• "Had my MOT done here and when the car failed, the staff showed me the issues when I asked for more information and gave me some pointers on how to fix the issues myself."
• "The MOT on my vehicle was carried out professionally & within good time."
• "Job was done quickly and they even went above and beyond what I had taken in it for."

Cons:

• "Charged me £150 for anti roll bar link fitment."
• "To fix the one part was half the value of my car, which i found to be extortionate."
• "I drove the car home and it was still making the squeeking sound."
• "I am now having to pay extra to my local mechanic to fix the car."
• "Couldn't solve the issue after dropping car at 11:30."
• "It took them 24 hours to start my car as they never had jump leads."
• "I really would not recommend taking your car here they are crooks and such a disappointment."