Address: Richmond Park, Robin Hood Gate, London SW15 3RS, United Kingdom
Phone: +442089746066
Rating: 4.6
based on 186 reviews.
Booking & Customer Service
Pros:
"The app for booking is very easy to use."
"The lady on the desk was very helpful directing us to where we needed to go."
"Wanted to visit Richmond Park and have an interesting activity around. Found these cool stables online and had a great experience since the moment of the booking."
"Emails are answered quick and detailed."
Cons:
"Staff did not answer the phone despite calling numerous times."
"the online booking system and staff I spoke to on the phone were so unhelpful and inflexible."
"All emails and calls have been ignored and we have not been provided a refund."
"Booking the lesson has been challenging. No clear communication, no contact back ( just after several phone calls and emails) no email confirmation about direction, parking info and place to attend)."
"It's very hard to get through on the phone and (in my experience) voicemails and emails are never answered."
"All emails and calls have been ignored."
"Very disappointed with the lack of customer empathy. I called in early today, no one picked up the phone after multiple attempts."
Instructors & Staff
Pros:
"She is an accomplished rider, a superb instructor and a great companion."
"The trainers, especially Ruby, are incredibly kind and really knowledgeable and great with kids."
"The instructors Sapph and Erin are providing clear guidance and I feel every time I finish my class I have improved a lot."
"The staff are very friendly, and each have their own personalities, which helps you become more rounded."
"I’ve been mostly riding with Camilla - she is lovely, we always have nice chats and I can tell she loves what she does."
"Both my daughters have really enjoyed their time riding the horses at Stag lodge into Richmond Park. We have found the staff friendly and assured."
"Really great hack with Annie today. She made it super fun and is a real asset to the stables as a guide."
Cons:
"Really lame."
"The instructor was absolutely clueless and I could have ended up seriously injured."
"Sandra was a horrible, unprofessional 'guide'. Right from the start she was unfriendly, didn't introduce herself, didn't smile."
"Wouldn’t won’t to know the inside stories just don’t bother going or be involved far from a good company clearly run by a bellend."
"We rode with Jemima... It took 15 minutes into riding to explain to her that she should let go of me."
"The staff is full of nice kids but a few bad apples (maya) who was very very rude to me."
"Whilst all of this was happening, and even after, my instructor was quiet - didn't care about me or my safety."
Riding Experience
Pros:
"If you like big fast horses, I would recommend Jasper."
"I’ve had two amazing hacks at Stag Lodge!"
"The horses are beyond wonderful, I have been more than lucky to ride out with some of their incredible instructors."
"Horses are all well trained and it's always good to ride around the park on a good day."
"Being able to ride through Richmond, next to the deer on such a lovely, well kept horse was just a dream."
"The horses were amazing and the park is beautiful."
"The horses are all extremely well behaved and well looked after."
Cons:
"I am angry and saddened - I used to love horses, but this experience ruined it for me."
"I will never go to them again and would definitely not recommend them."
"I would not recommend this place to anyone."
"Horses are one step away from the glue factory."
"The ponies we saw yesterday did not make a good impression on us (deep rings under the eyes)."
"I hope she enjoyed her power trip of making us walk the whole ride. What a total waste of 60 pounds per person."
"They charge 30 minutes, but spend 5 minutes before start and 5 minutes after 'come back'...so you pay 30 minutes you do only get 20 minutes service, feel tricky, not happy for that!"
Facilities & Accessibility
Pros:
"Getting there by car is easy enough, but you'll have to park INSIDE Richmond park."
"Parking at Stag Lodge 2, for lessons is really easy, however."
"Stag lodge 1 is basically in Richmond park and it’s just a gorgeous walk."
"Added advantage, ample free parking in the park right by the stables. Public toilets too."
"Nice place. Located near Richmond Park, big space for trotting with the pond, little forest and field on the way."
"Richmond Park is such a lovely place to ride with well-maintained bridle tracks."
"Beautiful surroundings in Richmond Park."
Cons:
"Unless the weather is great, and it's summer, you won't be able to ride off track in Richmond park (this is a restriction by the park authority, not the stables)."
"Asked to postpone class due to heavy rain, they didn’t accept."
"The kids were taken literally out the park, on a short pathway and back."
"Eventually when we found the stables, the stable manager was extremely discourteous."
"Although had an enjoyable experience riding here in the past my previous assessment was not recorded as it should have been."
"The staff had no sympathy and offered no compromise of a refund or to let us reschedule the appointment."
"It appears the yard has gone downhill considerably since last year when the google reviews were overwhelmingly positive."