Address: 12-13 Campbells Meadow, King's Lynn, PE30 4YR, United Kingdom
Phone: +441553604518
Rating: 4.5
based on 134 reviews.
Customer Service
Pros:
"The salesman Faz was excellent."
"Mr. Brandon was incredibly friendly, insightful and helpful in terms of finding a car."
"Anthony, who has been our go-to service representative, is a true delight."
"Received absolute fantastic service from Fasil today we were going to look at some other cars but Fasil's customer service was excellent and felt at ease with him straight away, nothing was to much trouble."
"Every single member of staff, from ordering my new car, to attending the ‘reveal’, has been outstanding."
"Oliver Hayward was exceptionally helpful."
"Olly dealt with us throughout, and was extremely helpful, knowledgeable and friendly."
Cons:
"They will do anything to close a deal without looking after the customer or honouring signed contracts."
"I won't be buying from a Steven Eagell dealership ever again."
"The main dealership should look into this kind of behaviour."
"Negative vibes from the staff, cars being available to test drive one minute and unavailable the next."
"The sales person held my deposit for a car they never had in their garage."
"I felt like I had been ripped off."
"I asked the manager MR Anthony, he said it doesn’t have service history book, because the last owner didn’t keep it in the car !!?? Lies."
Dealership Experience
Pros:
"A big thank you to James and Luke who made the recent purchase of our RAV so much easier."
"The car had a couple of scratches and they made sure that it was prepared and sorted to the highest of standards and now the car looks like new!"
"In store Covid-19 regulations were in force & we felt safe in this environment."
"We were constantly offered coffee and tea and there is a great waiting area."
"All staff here are really helpful and supportive."
"A very straightforward and smooth process."
"The process was seamless in all honesty could not have been any better."
Cons:
"AVOID AT ALL COSTS! SHAMBOLIC!"
"Would strongly advise against using Marshall Toyota King's Lynn."
"Take a holding deposit from you via their own website and then refuse to sell you the car."
"At least this dealership can offer one thing, continuity with a 'dont give a damn' attitude about the customer's wishes and expectations."
"Since posting this I’m sorry to say that this no longer a good car garage."
"I have to give you 1* none would be more appropriate."
"Very poor experience. I expected better from Toyota above all."
Vehicle Quality
Pros:
"Was looking for a Yaris Excel with specific specs... Kaz actually found me the car in less than 15mins!"
"Found the car online but it was 2 and half hours away so was a little nervous about going all that way, however our sales man Harrison was very courteous and helpful."
"New Toyota Aygo X-Play bought in Fed 2020. The most spacious little car ever - and an easy to drive car that meets all my community based professional and driving needs."
"Bradley was amazing!... showed us our options and managed to source the car of our choice in 2 weeks."
"We test drove one car and when it wasn't quite right, he arranged for a different one to be brought in a couple of days later."
"All the salesmen and women at Steven Eagle are very knowledgeable and informative giving excellent advice with no hard sell."
"I received fantastic service from Harrison. He listened to my needs as a customer & gave me a number of options on my purchase."