Address: the marlands-western esplanade, Southampton, SO14 7EG, United Kingdom
Phone: +442380229997
Rating: 3.5
based on 118 reviews.
Store Layout and Accessibility
Pros:
"Well laid out, great value shopping on a range of everyday items. Staff knowledgeable and ready to help on the whole."
"Big shop, a lot of things available, and you can always find things that you are looking for."
"It's in a great location, its easy to get a bus or taxi and it has a great walking distance from the high street so it's easy to compare prices."
"Great it's a large store has every conceivable thing you would need for a big shop also has lots of toys, a whole floor of clothing and a large area of homewares and electronics."
"Big grocery store with good parking and public transport access."
"It’s a large store in the centre of the city. Car parking is available within the complex with lifts available. Access is good for the disabled too."
"Plenty of produce, lots of variety of goods and a clear layout so easy to navigate around the shop."
Cons:
"The worst aspect of this store would be the cafe. If you like being in the company of gobby chavettes swearing, screaming babies, prams, pushchairs, and a feeling of being sat in the jobcentre plus lounge the Asda cafe is the place for you."
"Terrible. Asdas in General are bad but this one is awful. The roof leaks onto you and items in the shelves, it is usual filled with homeless people, the products locations are ridiculous and there's never enough people working."
"New look store but same old problems; empty shelves, unhelpful staff."
"Its an alright shop but there homeless people living near the car park but inside the building and inside the lift it smells of human urine and excrement just change that."
"New look store but same old problems; empty shelves, unhelpful staff, fruit and veg not looking too good, rubbish boxes in aisles, poor lay out."
"Carpark shutters close whenever the management need to get away and not anything to do with closing times."
"Generally a very poor experience. Many tripping hazards, wet floors with no warning signs, extended checkout waits due to understaffing and more."
Customer Service
Pros:
"Went in to buy hot chocolate for the wife! On offer for £2 each, normally £4!..plenty of open space for moving around freely in there!"
"Very happy with my visit to your store today... The Staff were very helpful and very pleasant."
"I was in ASDA Marlands Southampton today looking for some products which I couldn’t find. However upon asking a staff member I got all the help I needed."
"It was my first time dropping off a parcel at Asda toyou, and I was confused about where to go and how to make my parcel fit. Lisa cheerfully and patiently helped me out twice in a row, despite it being a busy time in the shop."
"The majority of staff are friendly and helpful."
"The pharmacy staff here are amazing! They are always really friendly and so helpful whenever I go in."
"I've always found the staff to be very friendly and helpful."
Cons:
"All the staff 90% of the time just stand around chatting and God dont even worth ask them get a bag for thay will not help at all."
"Very rude staff, Customer service doesn't exist in this store."
"I am very disappointed and annoyed as I came to Asda and paid the car park to come pick up a parcel but an employee said 'they were too busy' to give it to me!"
"Staff are so rude in this store. One in particular a female colleague stood on self scan with fluorescent pink hair."
"The staff they have got are too busy shopping for others rather than providing elderly shoppers with a speedy and acceptable service at the tills."
"However the staff was not very helpful."
"Customer service leaves a lot to be desired, they are rude and terribly slow."
Product Selection and Quality
Pros:
"A terrific selection of food keeps everyone very busy."
"They have excellent quality of food and excellent quality of drink and quality of other products to their clothes."
"Fresh fruits and vegetables are always available which is a great plus compared to other malls close by."
"Very good selection of food including south Asian, Korean, Caribbean, eastern European, vegan and gluten free."
"It has a better selection in the international section than other Asda stores."
"As a tourist who stayed at the hotel near this store, I'd say people can be satisfied with its products which contain different types of groceries, also the roasted chicken was impressive."
"Huge variety of products sold in ASDA super stores."
Cons:
"Cafe useless .. good size cafe but food choices really poor."
"Went to cafe for a quick and cheap breakfast. Unfortunately for £6.45 I have 2 grey pieces of under cooked bacon, no mushrooms, no toast, cold sausages a tomato, scoop of Luke warm beans, a tiny fried egg and a coffee."
"Fresh bread is done by someone who doesn't like cooking. I bought freshly baked bread from this Asda for the last time today, never buying it again."
"They sell items that are out of date, prices you pay don't match the price displayed on the shelf."
"This shop is disgusting. Avoid buying any meats from it especially! It has now been the 6th time in the past few months we have bought chicken, brought it home straight away and the meat smelled completely rotten."
"When it came to choosing a bag of salad I had to look through several packs to find one where the lettuce started to brown."
"I also witnessed a lady pick up a pack of grapes that were already manky."
Pricing and Value
Pros:
"Went in to buy hot chocolate for the wife! On offer for £2 each, normally £4!..plenty of open space for moving around freely in there!"
"Great for doing a general shop, some things are too expensive such as Salmon, Tesco sells it almost £1 cheaper and the restaurant stops serving food too early at around 5pm, when you compare it to Ikea, their restaurant stays open much later."
"Asda offers great prices and quality products helping customers save money & live better."
"Prices really cheap good food."
"Being Asda the prices are reasonable."
"And it's Asda, so we know prices will be lower than at Waitrose or Sainsbury's."
"In general, I enjoyed shopping here."
Cons:
"This store deliberately over charges you. The price you see on the shelf is not always the price you pay at the till."
"Asda itself is a great shop, great prices etc.. But I hate this store because of having to pay for parking!"
"Never ever use click and collect at this store. You still have to park, walk a long way and go inside the store to a very unhelpful and rude guy stood by the door waiting for you with a trolley full of your cold, frozen and fresh items."
"Avoid this supermarket. It is the worst supermarket I have had the misfortune of using."
"Sorry but have to give all High Street retailers low rating or no star at all including this Asda store and Sainsbury's store at Lordshill and Shirley, as they all do the same as no air conditioning or not enough air conditioning switched on in the store."