Luscombe MG Leeds Reviews Summary

Customer Service Experience

Pros:

• "Ross kept his cool throughout many weeks of feeling like he was on 'Mastermind', he has amazing insight and knowledge about EVs."
• "James was lovely both over the phone and in store. Arranged test drive very promptly."
• "From the outset I knew I was in good hands, since the process began by establishing what I was looking for."
• "Ross spent ages on the phone talking us through things and even though we did the deal over the phone."
• "Everything was sorted very quickly and easily. Car was in the exact condition as advertised."
• "Lucy Moss could not have been more helpful & understanding with my purchase."
• "Nadeem, who handled our sale was very attentive and worked over and above to make sure all our needs and questions were answered quickly."
• "Ross Travis was brilliant through the entire purchase. He was able to answer all my questions and made the whole process very easy."

Cons:

• "Terrible communication. I have been in two Saturdays in a row and promised quotes on a vehicle each time, which are still yet to materialise."
• "Arranged test drive in new MG4, arrived on time as arranged only to be told that there was nobody free to deal with me."
• "The guys in the Suzuki leave a lot to be desired especially the one that answered the phone to me."
• "The arranged person wasn't even in work, plus I'd forgot some item in the car. I'd called them back within the hour. And all they could tell me was, there is no one available."
• "Had some issues with the Sales person, but after complaining the issue the concern escalated."
• "My husband is to be picking up his MG5 EV vehicle next week. It was ordered in October 2021 and we weren't given no information or paperwork on who or how do you apply for the home charger grant."

Vehicle Quality and Performance

Pros:

• "Collected a new MG4 from Ross Travis last week. Good experience from start to finish. Car has exceeded expectations so far."
• "The new MG exclusive HS is by far one of the best cars I have driven. Stylish, comfortable & roomy interior."
• "I collected my new MGM4 today and would like to thank Ross for his excellent customer service. This is my first EV and I had a lot of questions!"
• "We went to Luscombe’s as we previously purchased 2 new Suzuki’s and had a great purchase and after card service."
• "Having tried to purchase an MG3 through two dealers nearer to home without any luck because of the current new car shortage I contacted Luscombe."
• "From our initial contact to collection of our new MG ZS EV Ross Travis at Luscombe’s made the whole process very easy."
• "Great experience at Luscombe’s and we love our new car."

Cons:

• "Rather than leave a rambling story, suffice to say that the service when buying a new car with all the insurance and other extras, the service is fantastic. When trying to get a problem fixed caused by MG, expect broken promises and a poor attitude."
• "Small niggle with the iSmart feature on collection (resolved its self after a couple of days)."

After-Sales Support and Follow-Up

Pros:

• "The 700-mile return trip for delivery and part-exchange collection went similarly smoothly, and exactly according to plan. Subsequent follow-through has reinforced the Luscombe emphasis on achieving total customer satisfaction."
• "Ross has rung us several times since we collected the car to see if everything is ok and talk us through things we didn't understand which is a 5***** service from a garage."
• "The whole experience we have had from Luscombe has been amazing from talking to someone online to leaving away today with our new car. Fazz has really looked after us from start to finish."
• "No problems booking a service and MOT. My car was picked up as arranged and delivered back. I received a video showing the checks done very informative."

Cons:

• "When trying to get a problem fixed caused by MG, expect broken promises and a poor attitude."
• "My husband is to be picking up his MG5 EV vehicle next week. It was ordered in October 2021 and we weren't given no information or paperwork on who or how do you apply for the home charger grant."
• "Arranged a time and date to return my car for a new one. The arranged person wasn't even in work."