Address: Off Gagarin, Lichfield Rd, Tamworth B79 7SP, United Kingdom
Phone: +441827305080
Rating: 4.6
based on 179 reviews.
Customer Service
Pros:
"I had the pleasure of having Steve selling me my first car! Such a lovely man, knows what he’s on about."
"Bought 2 cars from Adam at Sutton Park Tamworth Renault last week. He spent most of the day with us helping us decide."
"Excellent customer service at Sutton Park Tamworth. Ordered the new Clio and got a fantastic deal!"
"Adam Walker really was a professional and was able to guide me in the right direction."
"I was absolutely pleased with the service especially by Glyn who served me he went above and beyond answered all my questions."
"A very good experience buying from Sutton Park Tamworth. Steve, the salesman, was friendly and help and not pushy in any way."
"Cannot fault this dealership and one particular sales executive Dylan, fitted me in short notice for test drive."
"Brilliant service, and we would give 6 stars out of 5 if we could."
Cons:
"You must fix the problem immediately. I was upset about the services you provided."
"Vehicle had scuffs and scratches here and there which an attempt was made to hide them but failed miserably."
"I didn’t need to hear the woes of being short staffed on reception and a technician down due to sickness."
"I've only given 4 stars not 5 because of the delay in getting the new car."
"Went here with an open mind looking for a car... The salesman made no attempt to approach myself or my wife to offer any assistance."
"This really should be 0 stars. I came in Saturday but wasn’t good enough to be seen. Only VIP allowed."
"Utterly appalling customer service. Left me and my wife without a car for 11 days with o way for us to get to and from work."
"Very disappointed with aftercare at this garage would not buy another car from them again."
Vehicle Quality and Features
Pros:
"As for the car all l can say that it is a 21st century vehicle, and very attractive!"
"Just bought my new Clio and I love it! Jake and Steve were absolutely amazing from start to finish."
"I picked up my new Renault Mégane Iconic E tech on Motobilty. A beautiful car from an exemplary dealership."
"Just picked up our new RENAULT CLIO E-TECH FULL HYBRID another great car from Renault."
"Collected my new car yesterday and what a beautiful car a massive improvement from the old Renaults."
"I love the Dacia Stepway I purchased from Sutton, Mia the young lady that sold me the car is new to the company."
"Just picked up out fantastic new sandero stepway from Steven Bradbury at Dacia."
"Purchased our 4th Renault from this dealership, would recommend it totally."
Cons:
"The quality control and attention to detail leaves something to be desired and management did not seem at all concerned."
"Vehicle had scuffs and scratches here and there which an attempt was made to hide them but failed miserably."
"I would have put a lower star rating but the vehicle drives well, but, it is early days yet."
"I had more interaction with the cardboard cut out of the famous VIP!!"
"Bad example - a few years ago my car was picked up for its service but was taken approximately 80 miles on a drive based on the odometer."
"This time around, adblue tank was literally full to the brim, but the warning message on dash was showing no restart after 130 miles."
"I brought car in / wouldn’t start, end of day told nothing wrong battery test ok. Two days later car wouldn’t start again."
"Very disappointed with aftercare at this garage would not buy another car from them again car had fault with wipers."
Value and Pricing
Pros:
"I got an excellent financial deal and Steve was helpful."
"Adam and Jake were amazing; so friendly and eager to go out of their way to support their customers."
"Great service, super helpful, actually brought a car over from another dealer that I had seen on the website for me to test drive."
"Ordered a New Renault Austral on the 1st July and car was delivered the 8th September!!"
"Sold me a good quality second hand car at a fair price. Were professional and friendly through the whole process."
"A good experience throughout, not the usual pushy car sales experience."
"We test drove versions of the Renault Captur organised by Jake Ford at Tamworth."
"I bought a Nissan qashqai from here and have to say the car was very well presented, it even came with a full tank of fuel."
Cons:
"I didn’t need a thimble full of screen wash as I’d checked the levels the day before the service and I certainly wasn’t impressed that I was charged £1.66 for the thimble full!"
"In the eleven months we’ve had the car, it’s gone to needing front discs and pads on the front and a new tyre."
"Prices are slightly higher than an independent, but not overly so, especially as they do a full check of everything for you."
"Had to wait a little while for invoice to be raised (about 10 mins.) Car ready at front of showroom in view of waiting area."
"They do seem a little slow and non responsive but said they will sort it?"
"Very poor service, our fiat would not lock properly and if it did, you couldn't unlock it, took it in and luckily its still in warranty."
"Had my car in for a service today, really helpful and courteous girls on the counter."
"It's a Dealership, so prices are higher, but if you want the best price when coming to sell your vehicle, then it's always best to have dealership stamps for servicing."