Address: Windmill Nurseries A41, Bicester, OX26 6RA, United Kingdom
Phone: +441869242343
Rating: 4.0
based on 95 reviews.
Customer Service
Pros:
"A great service from a very enthusiastic and knowledgeable team. Highly recommend."
"The staff, from top to bottom/ bottom to top, are so helpful and polite."
"Every member of staff have gone beyond what I expected to assist with the initial sale to the collection and they after care."
"All the staff, sales, shop, valeters and workshop are extremely helpful and polite and went out of their way to assist me."
"The customer service from all the team (especially Karen) has been outstanding."
"The customer service we received while buying the caravan was so professional and the handover and after sales was also excellent."
"These people are the nicest staff their manager is a gentleman and I can recommend to all the gypsy and traveller community..."
Cons:
"Very poor rude service."
"Unhelpful, not asked if we needed any assistance... so ignorant we put back what we were going to buy and certainly will not be back or recommend bicester caravans to anyone we know."
"He then becomes highly aggressive and threatening under challenge, to the point where I certainly won't be returning while he is in place."
"He was downright rude and aggressive to me."
"We thought it maybe just us, alas his rudeness, unprofessionalism and lack of customer service stems to others, so we are not unique...at least it is not just us!"
"The staff are rude across the board: Karen; Chris S; the lady on reception in the shop."
"Workshop's receptionist was most unhelpful and obstructive."
Product Quality
Pros:
"An outstanding handover of our new Coachman caravan by the Bicester Leisure team."
"Called into Bicester Caravans today for a new switch, whilst on holiday, never been here before, they had plenty in stock, and at a price that's cheaper than eBay, well done guys."
"All sorted under warranty. Technician Steve is an asset to the business, knows his stuff and took the time to show me the completed work."
"Karen was extremely knowledgeable and helpful when we purchased our new caravan and gave a very thorough handover."
"Richard carried out an extensive handover, noticed a couple of snags that needed looking at and arranged for workshops to carry out maintenance."
"Purchased a new Elddis caravan and received brilliant service from the team."
"Massive Thank you to All at Bicester Caravan and Leisure especially the Manager Chris Sutcliff, Rob and Karen who all went the extra mile to help us with our Fabulous new caravan."
Cons:
"Bicester Caravans did repair my caravan on 3 different occasions. But it continues to have the same problem."
"During a trip away in November we noticed damp/leaking and so the caravan was returned to them to complete the necessary work in February."
"A manager declined to replace a part the was faulty despite Richard and one of the technicians telling me that it would be replaced."
"The servicing has been patchy, not doing what they said they would do."
"We were sold a used caravan with the promise that it would be damp free (once they fix it) but less that two months later we have water ingress."
"One of the snagging repair that was promised was not carried out."
"Upon arrival, we opened the blinds only to find that 3 windows had been broken."
After Sales Service
Pros:
"Chris Sutcliffe went beyond what I expected to resolve the issue."
"Even after when I made contact about a couple of minor issues/questions, they have been responsive and helpful."
"Richard kindly phoned us back and apologised for the mix up and talked us into coming in and speaking to him face to face."
"The handover was the best I have had in 38 years (plus 7 caravans)."
"The storage area is very good and we are very happy to leave our caravan in their care for the winter before it goes back on site."
"Took caravan to another registered repair shop who resolved and sorts the issue in 2.5hrs and cost me £300."
"The staff at Bicester Caravan and Leisure are outstanding in their patience and kindness."
Cons:
"Great at first when they take the deal, but after that they don't want to know if you require help & advice in relation to After Sales Service issues."
"He’s obstructive when we had to make a warranty claim for a serious fault trying to put the blame for the fault on us."
"Still awaiting another response from them! (2 Months regarding, Section 75, SOG. Goods not fit for purpose claim) VERY POOR CUSTOMER CARE."
"karen, the sales assistant took full advantage of me when I had a leak in my caravan."
"We will never be using this company again and I will be contacting Swift to tell them what Mr Sutcliffe suggested to us."
"We cannot send anyone to repair the fault because 'they are not insured off premises'."
"I received another email from the delightful Mr Sutcliffe advising me that he had told all of the staff there not to speak to me, that only he would."
Facilities and Accessibility
Pros:
"Well stocked shop and friendly staff. Quite a lot of caravans on site. Cafe next door. Wild peacocks on site too!"
"We stayed on their NEW rally field and were the first ones to use it still have some work to do but will be done very soon..."
"So pleased to see that the approach road looks as though it is getting ready for resurfacing."
"The whole team at Bicester Caravan and Leisure are truly the best."
"Great cafe on site too."
"Also there is a huge selection of used and new caravans for sale with great deals."
"5 stars for 5 star service. Buy from Bicester Caravan & Leisure with confidence."
Cons:
"Site grubby and unwelcoming."
"Don't go near this place!"
"Started off OK with a quick response, then very poor when drove 60 miles to visit."
"The car park is way inadequate the entrance is shared with a scrapyard."
"Approach road off the main road is also terrible."
"Bicester Caravan and Leisure is hard to get to and very cramped for when you are towing a caravan."
"In the two years we’ve been going to this place the potholes have got so bad that they’ve put large metal plates over them."