Kimberley - The Caravan & Motorhome People Reviews Summary

Customer Service

Pros:

• "We recently purchased a caravan from Kimberly caravans we were looked after by Matt and was not disappointed with the service we received."
• "What a fantastic service from beginning to end, matt was absolutely brilliant, nothing was too much trouble for him."
• "Everyone at Kimberly caravans has been amazing. So friendly and helpful."
• "The attention and service we received from Matt the Sales Advisor was brilliant."
• "Fantastic service from the first initial phone call to the handover today of our Bailey motorhome."
• "Brilliant service, we were looked after by Matt Wilkinson."
• "Superb service from Matt Wilkinson, very knowledgeable, providing great advice and very helpful throughout the entire process from viewing through to purchase."

Cons:

• "Did not return my calls. More than likely loss of sale."
• "Phoned with reference to purchasing a new Swift motor home in excess of £65,000 Took all my details and part exchange details. To date not so much as a reply."
• "Stay away from this caravan dealers they wasted my time."
• "The handover man I’m sorry to say didn’t have a clue and seemed so uninterested about our caravan so it was just best guess for us."
• "The company haven't taken responsibility for the damage and are not going to honour the warranty."
• "Emailed and phoned continuously fobbed off Covid used as excuse constantly."
• "Will never use Kimberley caravans again after sales and customer support is shocking."

Product Quality

Pros:

• "We collected our new to us Caravan on March 31st 2021... Can’t fault any area."
• "Visited today, just to exchange a gas bottle but I have to say the staff, service and site were all amazing."
• "The caravans and site looked exceptional too."
• "Just brought an amazing caravan from here .... from start to finish was excellent service."
• "Collected our Coachman caravan yesterday and very pleased overall."
• "We had a really positive experience when looking at a caravan. Matt was fantastic very knowledgeable."
• "Great selection of caravan accessories for sale in their shop as well as a large selection of new and used caravans and motorhomes."

Cons:

• "Called up to ask about spare awning poles and was told they had loads to chose from in a 'spares' bin. On arrival. No spares!!!"
• "Caravan itself has a shopping list of minor defects which is concerning to say it had been in the workshop before pick up."
• "They had damaged a number of panels and bodged with silicone."
• "Bought a caravan brand new from here. 10 year water ingress warranty. Less than 1 year in, it has 50% damp."
• "Interior bits just glued together and falling off and apart in hot weather."
• "Nothing but issues with the first few weeks of having our motorhome. Break pads and shoes needed completely replacing after 500 miles."
• "Had to reject a caravan after they did a poor repair."

Value for Money

Pros:

• "The prices here are very competitive but not only that you get excellent knowledge, experience, warranty and good after sales care."
• "Would very highly recommend."
• "Great customer service from Steve in sales, very patient, flexible and accommodating."
• "Knowledgeable and friendly staff. Caravans unlocked for easy viewing. Sales team don't hassle, very helpful."
• "Outstanding service from these guys, very fair and do sort out any issues if encountered."
• "Sales department are great and Jason the salesman really looks after us."
• "We received excellent service from Richard, a salesman with an extremely professional, friendly and humorous approach to his work."

Cons:

• "Very interesting but the vans are so expensive..."
• "But I bought a brand new 6 berth from robinsons caravans for 10k less than their cheapest equivalent."
• "Visited a few weeks ago ready to buy a brand new caravan, was going to part exchange a pennine pathfinder.... Hense bought a brand new caravan elsewhere for £3000 less."
• "Save yourself money and most importantly stress and go somewhere else."
• "Never will I buy anything from this place again."
• "To anyone that will listen, please think carefully about purchasing a used caravan from this company."
• "Update... I have got rid of the 2 year old caravan that was nothing but problems at a massive loss."