Address: 2 St. Marys Way, Stockport, SK1 4AW, United Kingdom
Phone: +441613333388
Rating: 4.7
based on 450 reviews.
Customer Service
Pros:
"Excellent sales service recently from Josh Slater at Renault Stockport."
"Welcomed by Steve Jackson, we feel like family when we visit."
"Dealt with Ross when purchasing a new van and he was brilliant from start to finish, going above and beyond to make sure everything went as planned."
"The service from Josh and Nic was outstanding."
"Customer service is outstanding. Nicola Russell was amazing, very responsive, extremely helpful and friendly, made the whole experience completely stress free."
"Staff could not be more helpful."
"Very happy with the car and the service we received. Josh provided great customer service."
Cons:
"All the water had evaporated and this could have ruined the engine."
"Didn't have a great service there, spoke with the seller to get quotes and never got quotes sent over."
"Very poor customer service today. Sales man was uninterested and had no interest in helping us."
"I am however not happy with the after sales experience. My engine light went on a few days after I collected the vehicle."
"Had no apology or follow up call from the garage despite them agreeing it was their fault."
"Unfortunately the experience at Renault wasn’t ideal, due to constant delays with my vehicle and mistakes around paperwork."
"Ordered a car (Captur) in March and was told it would be ready for June... probably the worst customer service I've had at a car dealership."
Vehicle Condition
Pros:
"Absolutely love the car and will definitely recommend!"
"Love the new Captur."
"Everything exactly as stated, well done and the car is a dream love it."
"The good people of Renault Stockport... repaired a dint in the car in less than 1 hour."
"The Megane E-tech is great and i am very pleased with it."
"Love the car some impressive features adaptations spot on."
"Today we became the proud owners of a 23 plate Renault Clio Hybrid."
Cons:
"When I picked the Kia Venga up I was extremely disappointed to find the car had not been valeted to an acceptable standard."
"The cap from the radiator had not been replaced following the work from the garage."
"Following the service though the health check flagged up problems with the extra work that was needed as red items that Lookers, Chester didn't tell me about and let me drive home with a van that really needed sorting."
"Van bought no service and pop up on dash driving home oil, ad blue and needed to top up screen wash 16 months ago it was serviced poor show expected at least basic top ups to have been checked."
"The repair took approx 6 weeks due to lack of availability of spares."
"Upon leaving the motorway smoke was pouring from the bonnet."
"Only negative was the quality of valeting everything else first class."
Staff and Sales Representatives
Pros:
"Gary gave me a lot of confidence in the car buying industry... His customer service has been amazing."
"Nicky and Steven singh was amazing from start to end."
"Daniel really helped me with buying my new car as he was friendly, supportive and has great customer relationship skills."
"Delighted with my new car and the service I received from Nicola Russell."
"A five star review for Nicola Russell who has been absolutely brilliant from start to finish."
"Daniel has been so helpful and supportive all the way through."
"Very very professional and would strongly recommend Nikki."
Cons:
"Disappointed that the 2 disabled bays were unusable because a staff van was parked across the 2 spaces."
"We waited over 10 min inside the dealership and no one came to talk to us."
"Tracy at Chester - 1 rating as she was so unhelpful and rude and didn't communicate fully with me."
"Don't deliver on what they tell you they would do to the vehicle to get the sale."
"Although car was not available for delivery for 3 months, this was quicker than many other dealers, but was kept informed throughout."
"Ordered a car (Captur) in March and was told it would be ready for June... now told end of September so order cancelled and we went elsewhere."
"The receptionist was smiling and explained that even staff cannot park on site."