Startin Peugeot Redditch Reviews Summary

Customer Service

Pros:

• "Robert Greenwood was very helpful through the whole process of my decision in choosing a new car."
• "Mr. Robert Greenwood has very good and specific knowledge about whole Motability scheme, he is a very nice polite person.. customer-friendly from very beginning and very helpful."
• "Andrew Whitehouse and Sarah went over and above to keep the secret."
• "I was treated with speed and efficiency from the get go whilst trading one small Peugeot for a larger one."
• "A concerned Mark had coffee waiting after checking my ETA during a long journey from Dorset."
• "Andrew from start organising a test drive to receiving my new 208GT was amazing you could tell he was very knowledgable about the car industry."
• "Andrew was fantastic from start to finish."
• "Robert shared his vast knowledge of Peugeot brand, which led to us purchasing an electric Peugeot for the first time."

Cons:

• "Wish this could be 0 stars !! To cut a very long story short, during the vehicle's last service, spark plugs were not changed in line with the schedule, this resulted in the vehicle breaking down one evening and significant damage being caused to the engine."
• "This dealership has started parking their demo cars dangerously blocking local properties. Lazy, selfish and dangerous."
• "Have an engine warning light on my 2 year old car which I purchased from Startins redditch phoned today August 23rd to be informed they can’t fit it in until the end of September."
• "I hope you accept this harsh criticism because you are not interested in your customers, bad service, very disrespectful treatment."
• "Booked at this garage for repairs to my Kia, only to be informed it's been cancelled by someone there. Very cross indeed as booked time off work and travelled 30 minutes to get their."
• "Hope you'll be lucky enough not to have any contact with front desk manager Lia, she's rude, impolite and has no interest to help clients to solve any issues."
• "Got a phone call to say car needed servicing booked the car in for today asked for courtesy car for yesterday evening they said fine when I booked try contacting you by phone to no response we are motability customer but no longer happy customer."

Product Quality

Pros:

• "We have just taken delivery of our lovely new black Peugeot 5008, which is clearly an exceptionally well designed & built vehicle."
• "Picked up my brand new Peugeot 508 GT Hybrid on Thursday, step change after my 2014 diesel!"
• "My first Peugeot in a long time but the car is a joy to drive!"
• "Just bought my first electric car (Peugeot e208) from Andrew at Redditch."
• "I have very recently picked up my new Peugeot 5008Gt and I love it, Robert greenwood was fabulous in every way from start to finish."
• "Just purchased the new 308. The redesign has definitely brought it into the 21 century. Excellent car."
• "Very happy with my Kia Niro purchased recently."
• "Fantastic experience and loving our new Peugeot."

Cons:

• "Absolutely disgraceful service from this dealership, one of my company vehicles were taken there by the AA, it took 9 weeks for them to even look at it, then when they did, they stated the wrong oil grade had been used, when we had the service done !!! (Complete rubbish) but by saying this, they then stated the warranty was void, then told me the turbo had gone, 43k miles, then 3 weeks later informed me the engine had gone."
• "12 months ago I gave this dealership a 5 star glowing review, how things can change. I had my Peugeot 508 serviced and m.o.t on Monday 29/ 06/20. The next morning when I started my car, it flashed up a warning that the oil level was Low."
• "Beware.....sold GAP insurance for my sons car. He wrote the car off, after less than 12 hours after a service with Startin and there were a couple of things that flagged up. Firstly the brakes had ceased....but they cannot be sure if this was upon impact....but my son said the night he bought the car home after the service he did not feel safe in it!"
• "They dump their cars in the day on the main road which is a busy road, making it difficult for road users as it is low visibility and they take them back in the night. No common sense or consideration towards people."