Bristol Street Motors Peugeot Derby Reviews Summary

Customer Service

Pros:

• "Had an excellent experience recently purchasing my used car. Rea was polite, friendly and helpful throughout."
• "Annalise is by far one of the best sales executives I have ever had the pleasure of meeting and dealing with."
• "The service we received from everyone at the dealership was second to none."
• "Wouldn't go anywhere else can't wait for our new car to arrive. She's a true asset to the company and the local showroom."
• "Lovely environment when you go in and all the staff are lovely."
• "The service I received from Annalise Cooper who was the one dealing with my order. She has great communication skills and will assist in the best way possible."
• "Very helpful and knowledgeable. Quickly found the problem and sorted it, carried out a recall and beat a quote on a service while they had the car."
• "Moj (Sales) and Dave (Technician) answered all my queries on a used car and gave great advice... and I bought it!"

Cons:

• "Worst company ever, bought my first car from them 6 months later he came up with a lot of issues."
• "DO NOT USE THIS DEALERSHIP!!!!! The service after is disgusting and what they are trying to do is illegal."
• "Given 1 star as 0 stars wasn't an option. Bought our new car 6 weeks ago. Currently at our local garage with £300 worth of repairs needed."
• "Terrible. My 69 plate Peugeot broke down and breakdown took it to Peugeot dealership as it was under warranty. Car wasn’t seen for 3 weeks."
• "If I could give 0 stars for after purchase care I would. My son's car has been sitting in their garage for over a week now."
• "Never had such bad service Total Disgrace !!! We had a specialist vehicle go in for warranty work and it took them 8 weeks to repair."
• "TERRIBLE SERVICE, DIDN'T WANT TO SUPPLY COURTESY CAR AND DIDN'T-EXCUSE NONE AVAILABLE, RESISTANCE AT EVERY STAGE OF CONTACT."
• "Fully understood my needs and what I was looking for and was able to get everything done for me on time or found me a solution and sorted out the issue, great service Patrick O'Sullivan"

Car Quality

Pros:

• "Also the car is just beautiful, I’m very much in love with her."
• "Fantastic customer service and personalised experience."
• "I’m very pleased with the service and MOT carried out on my Peugeot."
• "I was extremely happy with the service I received at Peugeot, everyone is so friendly and accommodating."
• "Purchased my son's first car early last week online, then traveled up from London to collect a few days later. Car as described online and servicing completed."
• "Great customer service and they completed the diagnostic ahead of projected time frame."
• "I give a five star rating My Peugeot car drives superb, always love Robins & Day for top quality cars."
• "The service I received from Michael, was brilliant. He went through all the relevant paperwork with me."

Cons:

• "The car had 2 months MOT, the windscreen was damaged, the front shock absorber and bearing was unroadworthy, it had no aircon they hadn't gassed it."
• "Bought a used car from here for the daughter. Salesman John Meakin was polite and professional. We got a great price on the car and it was presented to us in a clean and timely manner."
• "Absolute RUBBISH do not use these guy's. My wife found a 3008 on the website we wanted to buy, developed 2 faults within a short time and there management refused to sort them."
• "one the worst experience with a dealership overall and also charged a diagnostic fee to top up DPF fluid which notified me on the screen of the vehicle that its low."
• "Peugeot Commercial Still waiting for parts had a vehicle there since May which is still in bits waiting for the part to arrive, not good enough Peugeot."
• "We had a pleasant experience, the staff were lovely, especially the young lad named Nick. He's definitely in the right business, he knew exactly what he was talking about and knew every Car and Spec on the Market."
• "This is my second time purchasing a car from this dealership. It was a great experience and I finally got the car I wanted!"
• "Absolutely Avoid!!selling poorly checked/serviced cars,hidding every possible way fact that most of 2nd hand cars they selling are Ex-rental cars."