Bristol Street Motors Peugeot Banbury Reviews Summary

Customer Service

Pros:

• "Gareth has been brilliant assisting us, so cannot fault him at all."
• "Willis was polite and friendly and helpful."
• "I was greeted by a very pleasant staff member (Dorina Hajdu) who spend time with me sourcing my exact choice of vehicle."
• "The dealership (Harry) couldn't have been more helpful."
• "Highly recommend Nicola Evans in Sales, Extremely helpful and nothing was a hassle."
• "Harry in particular was very courteous and helpful."
• "Always a good polite service - happy to recommend all the team as they do the best for you the customer - and go that extra mile! Refreshing experience."

Cons:

• "Factory recall, had to wait 3 weeks to get Hyundai Tucson fixed, got a call to cancel due to no part!!"
• "Reported a specific issue with my car as I booked the appointment... they need to keep the car for a further 24 hours leaving me without the ability to get to work."
• "I tried to book a repair following a problem with a persistent AdBlue alarm. The only proposed appointment was nearly a month away!"
• "They finally agreed to fix it at my local dealership after a lot of persuading however they still refused to collect the car."
• "Saw a car on Auto trader sent my details in... That was two weeks ago, Nothing."
• "Contacted Bristol Street Motors who are not prepared to look at the car until 12th January. Advised me to go elsewhere."
• "The sales representative John Smith convinced me to give them a holding deposit to see a car that was not on their site... It took me 3 weeks of phone calls to get my deposit back."

Value and Pricing

Pros:

• "The car had a full vallet which was a bonus. I was worried what the price would be being a main dealer but in all fairness it was very competitive."
• "We bought a car and collected two days after with a full service. He gave me a really good deal."
• "The car is immaculate and a paid a great price for it."
• "I have finally got my beautiful new car home and the experience I have had throughout the whole process of buying it has been probably the best customer service I have ever received."
• "Great service... same day purchase and collection which was a plus .... Good value for money."
• "Just bought our second Peugeot from Bristol Street Motors in Banbury. We've always had a great experience, from competitively priced cars to salespeople that want my business."
• "The car was offered at a competitive price and included extras like a year's tax, AA breakdown cover and Diamonbrite retreatment and accessory pack."

Cons:

• "I was seriously overcharged for the exhaust, i will not be taking my car back to Bristol Street for its MOT next year."
• "Under priced my car by 23%, even though at buying had the audacity to lie that I'll get a decent price at returning."
• "DO NOT USE THIS DEALERSHIP!!!! We brought a car in October nothing but problems it’s been in the garage longer then what we’ve had it."
• "So later that morning i took it to the Bristol Street... then they tried to charge me over £100 for the check."
• "Don't have the termerity to come back with a problem on your newly purchased car, because they will give you the run around and fabricate issues so that they can wriggle out of their liabilities."
• "The sales advisor offered me a used car... advertise d with a mileage lower than the one recorded in the previous MOT inspection."
• "When you tell them to take the car back I don’t want it anymore all the can say is we will make you an offer for the car but won’t be the price you brought it for."

Professionalism and Staff Conduct

Pros:

• "Jamie Bryan (Sales Exec.) is a credit to the business."
• "This dealership is very professionally run."
• "Bristol Street Motors is a great place to work! I have been here for just shy of 2 years myself and the amount of support I have received in my development was amazing."
• "The customer service I received from Gareth was outstanding."
• "Great service provided by Bristol Street Motors Peugeot in Banbury. Staff very welcoming and friendly."
• "Fantastic service from the minute I walked into the showroom right up to now with their after-sales care."
• "Very professional company with well trained and courteous staff."

Cons:

• "Visited yesterday as I had a fault with my van and in 250 miles it won’t start unless repaired. I did ask if someone could look at it quickly but I found the woman on reception quite rude."
• "This manager was rude, patronising and aggressive."
• "Salesman seemed to lose instant interest when he discovered our budget wasn't 'high-end'."
• "Cheers Andy for wasting everybody's time."
• "Neither managers or sales executive concerned were available and did not return my calls."
• "I wish I could rate this dealership zero stars! Was left driving a death trap of a used car brought from them in 2021."
• "I can't put my finger in it, but there's just something uninviting about this place and it also gives me the creeps."