Address: Nunn Brook Rd, Huthwaite, Sutton-in-Ashfield NG17 2HU, United Kingdom
Phone: +441623513643
Rating: 4.3
based on 322 reviews.
Customer Service
Pros:
"Darren from Sales Dept. Extremely pleasant individual and at all times helpful, informative never pushy, a pleasure to deal with."
"All my calls and emails were answered promptly and nothing seemed too much trouble."
"Particularly Joe who was very helpful."
"A big thanks to Alexandra for making the collection process so smooth last week for my wife's new car."
"The handover and final documentation went well."
"Even get a follow-up call asking how I'm enjoying the car which was a nice touch."
"The sales consultant totally understood my concern, he actioned a full refund, which landed in the account the next working day."
Cons:
"Update - have knocked off a further star for the lack of post sale support. Numerous emails have been sent with no reply received."
"1 star is more than what they deserve!"
"They were totally and fully expecting me to turn up on collection day, see the damage, and be A-OK with this."
"False promise of a new one being posted out to me, still waiting 3 weeks later."
"Tom can not reply to emails I have sent but can reply to public reviews quickly."
"WORST CUSTOMER SERVICE EVER!!!!!"
"Had the misfortune to come across Auto 100 when selling thru Motorway. Wholly unprofessional to say the least a throwback to how car dealers got a bad reputation."
Vehicle Condition
Pros:
"Safe to say the car was absolutely immaculate for the age of the vehicle with only 9k on the clock!!"
"They sorted the issue, the cost were reasonable and Auto 100 happily reimbursed me the same day."
"Having one minor issue on our return to Devon, this was dealt with very swiftly and satisfactorily, bearing in mind the distance involved."
"The process was easy and the car well prepared, delivered to me and everyone genuinely pleased for me to be getting it."
"Really pleasant buying experience and would recommend."
"The vehicle is everything we were hoping for."
"Collected my new S-Class Mercedes last week. The car was in mint condition, the communication and service from everyone at Auto100, especially Alex on Reception and Richard Hirons was perfect."
Cons:
"The car has factory fitted rear entertainment and one of the headsets was missing after being told both were present."
"Car was described as 'mint' but had an extraordinary amount of scrapes and scratches on the rear bumper."
"Once taken to the car I noticed car park dents, ripped trim and extremely dirty wheels."
"There were some minor issues with the car like stone chips and a loose rubber seal under the bonnet."
"After checking the car we found out the passenger door was not functioning and it could only open manually from inside."
"They did not notice it had slashed tyres, cracked tread from where it'd been sitting for months, engine management errors on many of the components and - most obvious of all - a spidering, cracked windscreen."
"Recently purchased a Porsche Boxster, which all looked good from the pictures but on collection day, after driving 3.5 hours noticed window screen had 2 chips in it."
Purchase & Delivery Experience
Pros:
"Quick and easy to organise a viewing/ place a deposit."
"Instead I opted for delivery and was not disappointed."
"He even went further and beyond to provide mats even though the car didn't come with any!"
"Exceptional service from Chris and the team, thank you very much!"
"Despite our part-exchange being fourteen years old the company stood by their unseen valuation without the expected ‘tyre kicking’."
"Bought a lovely Porsche from Auto 100 before Christmas. Just as described."
"Auto 100 have some great cars, the Maserati I bought included, I am thrilled with it, it is everything Auto 100 said it was no question."
Cons:
"We enquired about a car and were instantly put off with the idea of having to put a deposit down just to come and look at the vehicle."
"They offered to replace all of the tires after twisting their arm countless times."
"It was almost impossible to get a callback or chat once they'd taken my deposit and 'secured' me."
"It’s absolute insanity that I had to go through an independent mechanic to have a cracked windscreen, slashed tyre wall and cracked tires disclosed to me."
"They did not want to pay to correct this and instead wanted to only contribute - asking me to pay the majority of the cost to fix issues with a car that isn't even mine yet."
"Trying to sell expensive car with dangerous tyres and probably dodgy MOT."
"The dealer did not disclose any damage to the vehicle."
Staff & Customer Interaction
Pros:
"I gave Chris the superlative feedback which was thoroughly deserved."
"Overall Chris and Adam were great to deal with, very straight, and helpful."
"Richard was informed and couldn’t have been more helpful."
"Really happy with the whole experience from Auto 100, the quality of the cars is exceptional, everyone in the team is highly competent, knowledgeable and friendly."
"The staff were helpful and friendly, I was even shown around the premises where the very impressive stock is housed providing me with further confidence I had purchased from a reputable dealership."
"My overall customer journey was fantastic from my initial phone call with Richard to collecting the vehicle."
"I would like to take this chance to thank Auto 100 for this. I would without a doubt recommend them to anyone- if your not buying your new car from them you are defiantly missing out."