Address: Bradley House, Bradley Stoke, Bristol BS32 9DT, United Kingdom
Phone: +441454275000
Rating: 4.6
based on 173 reviews.
Quality of Veterinary Care
Pros:
"Henry, Pippa and team have been wonderful. Henry calling with test results and operating and Pippa and the team answering my numerous calls."
"They took great care with my cat when he almost lost an eye in a fight."
"Our rabbit recently had an urgent issue with her eye... They have been brilliant in their level and duty of care."
"Fantastic knowledgeable vets and staff."
"The care assistant was very knowledgeable and very helpful."
"Quickly saw our pet on very short notice, they understood the issue, and were really great."
"Every vet I have seen has been brilliant - particularly Henry and Julie who are so patient with such a wriggly patient!"
Cons:
"They cheated with the prescriptions so that when I came to collect one for pain relief for my 14years old dog they asked me to bring him and pay +200£ for an emergency appointment that is not needed."
"I will not be able to entrust any of my dogs into the care of this particular vet for fear of what he could potentially decide to do without prior communication."
"PLEASE WATCH THE BILL I have been overcharged by them putting the wrong amount of drug used during an operation."
"Money driven. Will overcharge you, add the bill up wrong to their advantage."
"Breaking confidentiality, very rushed & incomplete assessments, poor communication and rude staff."
"Do not take your hamster here. My hamster had a tumour and Rowe vets said she was beyond help and should be euthanised."
"Difficult to see same vet. Feels like treatment is based on Rowe’s business needs rather than my pet’s needs."
Customer Service Experience
Pros:
"Staff were responsive, professional and respectful."
"The staff are very pleasant and clearly adore animals of all kinds."
"This is a superb practice. When you arrive everyone is very friendly and on further visits you are remembered and more importantly so is your pet’s name."
"Our pup is always treated well and more recently had a wonderful experience with the vet being just super friendly and fun with our toddler letting them listen to the dogs heartbeat."
"The reception team are exceptional, friendly and remember our previous dogs."
"Every member of staff I spoke to were really friendly."
"The staff were overwhelmingly supportive, and kind."
Cons:
"We are having to change vets for the welfare of our family pet."
"Not what you need after a loss of a beloved pet. Very poor response at a difficult time."
"Arrived in time for appointment waited less than a minute to be seen...then spent half an hour at reception to pay...disgraceful....receptionist was useless and easily distracted by other members of staff...very poor customer service."
"Care of my pet in an Emergency over Christmas was Excellent. However i paid my bill in full and need the Insurance paperwork completing 3 weeks after many emails from Insurance company and very distressing phone calls from myself this is still not completed."
"I found her manner abrupt and her words and actions made what was an unexpected and heart breaking decision worse."
"Absolutely appalled with the level of customer service from this Veterinary practice!"
"The worst customer service I have experienced in years. Offhand and rude when we needed an emergency vet."
Value for Money
Pros:
"Outstanding care seeing as I paid £200 pounds at my own vet on Saturday today we had an emergency scan and pain killer's and it was £60.00."
"Their health club plans are good value too :)"
"Excellent service on a bank holiday weekend and not as expensive as we expected."
"Every time I go in I seem to find that something else is included in the healthcare plan that I don't need to worry about so the value just gets better and better."
"Receptionists were very friendly and helpful, clearly explaining cost upfront and procedure."
"All the tests that were recommended were fully explained and told of the costs up front."
"They do it in such a way you get a real understanding of what they are doing even that you're not in the room with them."
Cons:
"They are terrible about not being open with pricing - it’s rare to know anything until you’ve left to pay."
"The dog was really ill we took him to rowe vets at midnight to be told there was a £209 pound charge before the vet would see him which I think is totally wrong."
"On the other hand when you go with your pet they’re jumping on the chance to perform numerous tests and administering treatments just to charge you hundreds of pounds."
"Recently experienced 600% increase in routine care costs without any explanation beforehand."
"Where this place falls off a cliff is the outrageous fees for out of hours."
"I do not give more than 3 stars though because I find £540 for a gastritis very expensive and not justified."
"I toke my cat to this vet and they charged me £270 for blood test + £250 for overnight care."