Address: 162 Dominion Rd, Glenfield, Leicester LE3 8JA, United Kingdom
Phone: +441162311635
Rating: 4.5
based on 234 reviews.
Customer Service
Pros:
"The staff were so kind and caring to me and the poor baby I took in."
"Charles was an absolute angel, he was so caring, kind and professional I can not thank him enough for his help."
"Great staff - receptionists are always friendly and helpful."
"The sensitivity that the staff showed to us was greatly appreciated."
"All the staff are very caring & understanding."
"The staff are welcoming and kind as well as the premises being spotless and well organised."
"All the staff are friendly and helpful and all the vets I've seen have been great."
Cons:
"Be warned this vets no longer deal directly with your insurance company so had to find money to pay for emergency consultation and treatment."
"Very rude staff at the reception, specially older lady with blond short hair."
"On my recent visit with my sick cat the reception staff weren't friendly & I found them somewhat dismissive."
"The reception team are also not very helpful at all."
"I spoke to a guy on the phone who worked on reception who seemed very abrupt and wanted to hurry the conversation up."
"The older receptionist with short hair was SO mean and unfriendly."
"Whilst the nurse on the phone was friendly the vet himself wasn't particularly warm or welcoming."
Quality of Veterinary Care
Pros:
"The care and knowledge of all the staff at Park vets is 10/10."
"The vets were exceptional with my cat following his dog attack."
"The Park Vet handled our emergency admission amazingly."
"They really took care of our dog and helped us to make the right choices."
"The vet thoroughly checked my dog over and listened to why I bought him in."
"The vets on hand had to act swiftly and operate immediately to limit her suffering."
"The vet was very professional, and empathetic."
Cons:
"Having had several terrible experiences with this practice I can now see that they have removed my negative review."
"After 2 days of consultation and called the 3rd time my hamster hasn't been diagnosed and treated accordingly with his condition."
"The outrageous cost of the eye pressure check... willingness to extract money from concerned animal lovers: 20/10."
"Extremely incompetent vet surgery - my dog has been 3 times and only one of these times, actually have we received competent service."
"The entire time they had no clue what was actually wrong, and just kept guessing and left him on a drip and took over 24 hours to even do tests to find out what was actually wrong."
"The steroids the vet issued for my GSD were the equivalent of a sugar pill for his size and the skin didn’t heal."
"Again, a lack of empathy and a cold, hard reception."
Facilities & Accessibility
Pros:
"Great place and like that it has separate entrances for cats and dogs."
"They have a separate waiting room for cats and small animals!"
"Easy to get to, plenty of parking. Great idea having Cat Parking areas up away from the floor and I really liked that they have separate dog and cat areas."
"The vets is always kept very clean and in the referrals side to the building there is often tea and coffee available and there is a water tank too."
"The place is very clean, with hand sanitiser in many places."
"Lovely surgery. There is a separate waiting room for dogs and cats/small animals, which is very much appreciated by my cat!"
"Caring efficient staff, good sized waiting room, plenty of parking spaces, etc."
Cons:
"More awkward since CV19 with the waiting area being the car park but this is the same with all vets as things stand."
"For the first time ever couldn't get to our local vet practice and had to travel an extra 3 miles. A bit concerned as to why no vets were available at local practice?"
"I feel very safe using this vets and if it wasn't so far away I use it all the time."
"First of all paying £120 just to go there because of a bank holiday was appalling enough."
"The only reason for giving 4 stars than 5 stars is because of time keeping. Every appointment seems to run about 20-30 minutes late."
"Everyone was so welcoming and helpful."
"Staff are welcoming as you walk in, waiting room is very clean."
Financial & Administrative Aspects
Pros:
"Very help they filled in my insurance claim form within the first week. So My insurance company tesco paid out in full within 2 weeks."
"Can always get an appointment when necessary."
"The Park saved our dog's life so what better review can anyone give."
"Highly recommend The Park Veterinary."
"All communications have been great. The services offered are also good value."
"The reception staff agreed that she needed to be seen. So they advised us to pay what we could afford, and to settle the bill later in the month when we could afford it."
"Would never go anywhere else thank you x."
Cons:
"Nice service, but ridiculous hours... out-of-hours appointments cost £137."
"So sad but after 20 years we are moving! Can no longer get an appointment without waiting a week even when pets notes say 'to see a vet straight away if he has a flare up'."
"Took my dog to this vets on a Sunday... I was charged £220, £130 was the (higher charge) added to my bill."
"Upon collection I was presented with a bill for almost £300.00."
"The staff are excellent and we always receive great service... Also its far from cheap compared to other vets."
"A total lack of transparency and accountability."
"It is really shady when a business removes negative reviews."