Hockley Medical Practice Reviews Summary

Staff and Reception

Pros:

• "One or two receptionists are great."
• "I don't recognise the negative descriptions of the receptionists. They have always been efficient, friendly and helpful towards me."
• "Receptionists are very busy, but they not rude at all."
• "The practice manager Manjit is exceptionally helpful."

Cons:

• "Unfriendly staff."
• "The staff of this Medical Centre is quite unfriendly and unpolite."
• "Receptionists cannot spell, change an address or take a message."
• "You can never get through on the phone as line is always busy. What's the point in this practice if you can't get an appointment?"
• "Practice manager is always in meetings."
• "The practice manager is rude and racist and the receptionists are very rude."
• "Reception staff are very rude and argumentative. The doctors dont listen to what you have to say."

Medical Care and Service

Pros:

• "I felt that I was well looked after. Thank you."
• "Thank you to all the doctors & nurses & admin staff that have helped me!"
• "Thank you to all the staff for making this such a good place to visit."
• "Dr Naeem has restored my faith. Following a recent issue with my spine he fully guided me through the MRI results, the medication and any recommended follow up."
• "The booking team was helpful, the doctor was thorough, the nurse's blood taking skill was outstanding."
• "All doctors and nurses offered excellent service."
• "I was tended to with care. And in good time."

Cons:

• "Lack of good health advice and necessary action when it is needed."
• "Worst place!!! They do not care about your health AT ALL."
• "The doctors can’t - or don’t bother - to diagnose properly, you see someone else each time so have to keep repeating yourself."
• "Really poor surgery. I did tests twice for an infection and they said they would contact me if there is anything wrong. Both the times things were wrong and they never bothered to call me back until I called them."
• "Misdiagnosed mumps with tonsillitis, incompetent Dr's and nurses, lose results."
• "Should be shut down due to malpractice."
• "The doctors, as well, seem to lack patience or perhaps do not care as much as I like."

Accessibility and Communication

Pros:

• "Sometimes I need emergency appointment, I call reception at 8 am and I'm coming to see doctor few hours later."
• "I’ve been with this medical practice for a few years now & I’ve had nothing but positive experiences since I registered."
• "I have been a patient with the Hockley medical practice for over 10 years, and have never had cause to complain."

Cons:

• "Phone rings for hours when trying to get through."
• "Can never get through to book an appointment regardless of the time I call."
• "I have been trying for 3 weeks and still no answer!"
• "It was a little challenging to get on the booking queue on the phone but it was understandable considering the demand."
• "I tried booking an appointment for my 1 year old and couldn't get through."
• "It is simply impossible to book an appointment unless you bombard them with call at 8 sharp."
• "Even if you call at the opening times it takes minimum 15mins waiting time for them to answer."