Dey King and Haria Estate Agents - Watford Reviews Summary

Communication

Pros:

• "Sam, Rebecca and Grace were keeping me informed all the time."
• "Top quality communication & proactive approach on every stage of the process."
• "Regular updates were always provided making the experience of selling my property a pleasant one."
• "They always return calls and respond in a timely manner."
• "Every time upon ringing the offices all members of staff were perfectly pleasant as well as polite."
• "The customer service received was faultless."
• "You’re never left waiting for them to return your calls."

Cons:

• "Susan stopped responding to my partners attempts at communication - via phone, email and even in-store."
• "Ketz avoided contacting us in writing and frequently called my partner and I at work despite us making it clear that this was not convenient for us."
• "We were promised calls back with further information on dozens of occasions... and heard back only a handful of times."
• "Estate agent ignored calls and emails even on completion day!"
• "I was supposed to get a call back on a viewing I wanted to book and never heard back."
• "Instead he just continued to call my partner at work."
• "Ketz continued to contact my partner via phone."

Professionalism

Pros:

• "Their professionalism and how good they were at their jobs were the only thing keeping us sane."
• "The team were very professional."
• "All of the management and staff at DKY were honest and professional."
• "Great experience letting with Dey King & Haria, very professional."
• "They are professional, prompt and reliable."
• "Dey King’s professionalism and knowledge shone through instantly."
• "The guys at Dey King & Haria provided me with a very good professional service."

Cons:

• "Dey King and Haria (DKH) are the reason Estate Agents have a bad name."
• "Appalling customer service and extremely unprofessional."
• "The worst estate agents what I have come across."
• "We feel that we have been treated absolutely despicably and would actively discourage anyone from dealing with them in the future."
• "I am totally shocked at the way the estate agent treated them... this is an agency I would avoid!"
• "This has inconvenienced them and sadly not people to complain but as someone who is likely to sell .. this is an agency I would avoid!"
• "Please avoid renting with them at all costs!"

Efficiency

Pros:

• "Sam was very efficient, pro-active and very personable."
• "Sam Dey dealing with both our sale and purchase who was everything we could ask for, professional, efficient, responsive and approachable."
• "Sam and Ben were always very efficient and great at communicating from start to finish of the sale of our house."
• "Sam was the main agent working on our sale and he was excellent throughout. Friendly, efficient, honest and proactive."
• "They worked really hard to get a difficult sale over the line."
• "Super professional, responsive and always keen to find solutions."
• "They just do everything they need to do brilliantly."

Cons:

• "Had a viewing of property, wanted to place an offer, but was told to wait for call from agency until tomorrow morning."
• "After Ketz called my partner 4 times one afternoon and then emailed us with conflicting information regarding our move out date."
• "Finally, after ten weeks, DKH rang us to say that the vendor had exchanged with the original purchaser."
• "The leak was never completely addressed as the agent and Landlord (Ganesha Cardiff Ltd) avoided making concrete commitments to repair."
• "DO NOT USE THIS COMPANY unless you are looking for an unqualified financial advisor!"
• "Maybe they're a 5-star company, we just didn’t experience it."
• "I guess they don't like first time buyers."