"Delivery promised and we got up early, unlocked gate, swept the path but not contacted to say why not delivered."
"The delivery service is rubbish, they came 2 times, to tell me that they do not deliver fridge upstairs, at 1st floor."
"Had to report 1 of the drivers for driving own the wrong side of the road and then screaming and swearing when he forced me to pull off the road into a private drive."
Staff Attitude and Service
Pros:
"Harvey was just so lovely, professional in understanding our needs."
"There are staff members in here who do try their best."
"The staff are very attentive and knowledgeable."
"Great service, very attentive and informative from Jithin."
Cons:
"I was really dissatisfied and disappointed with the service."
"Female manager is a crook, tried over charging me 40% on a keyboard."
"Most roaming staff members... provide either misleading or just downright poor service."
"The staff here cannot be less bothered to actually serve you."
"There's no customer service when ever I come here."
"Managers and staff don't care less unless they are selling you something."
"Most unhelpful curry’s I’ve ever been too."
Product Availability and Pricing
Pros:
"Had a large range of items. Lots of TV's, computer items, washing machines etc."
Cons:
"Picked a smart stick product... was told it was ‘out of stock’ only a more expensive one was available."
"The prices are also extortionate compared to their online counterparts."
"Looking to make a purchase, however the item was not in stock."
"They advertise things at a discounted price and then surprise you at the till with the actual price."
"You want to buy a product, but they don’t have the product in the store not even on display."
"They had leaflets on all fridge freezers saying free disposal/recycling, then they said that offer had been printed 'wrongly'."
"Went into store and finally found a free assistant , asked about the new Henry cordless hoover if they had any stock , he advised me that they have but they are being discontinued as they aren’t all that good."
"Terrible service we had instant replacement insurance.but was told we would have very to wait five days as they didn't have one the same colour."
Store Experience and Environment
Pros:
"I was looking for a new washing machine and a very nice young man (simon) was very helpful in advising me on a new machine which I am very pleased with."
"Absolutely excellent service, have just purchased a JVC Mirco Hi Fi."
"Awesome store with friendly and knowledgeable staff."
"There's plenty of excellent products on sale."
Cons:
"Wasn't impressed with the staff though. A lot of them were congregated together, chatting amongst themselves."
"Clowns not customer service ...especially manager."
"Tried to buy a laptop on Monday but no one could be bothered to serve me."
"Usually staff can’t be bothered to help, it usually takes over 10 minutes to find someone to help."
"Repair center is rubbish, I had a message saying tablet is ready to collect and it wasn't."
"Despite the fact it was 20 mins till closing and there were only 2 other customers. I had to go find an assistant, as they were all talking."
"Seem to have a big lack of stock these days."
"Staff just want to steer you away from cheaper goods to the more expensive ones."