Halfords Autocentre Maidstone Reviews Summary

Customer Service

Pros:

• "I've used this branch of Halfords Autocentre at Maidstone several times and always have found their service excellent and the reception team very knowledgeable and helpful, recommending the alternatives and suggesting the best for your price bracket."
• "I had my MOT done and the gentleman that I dealt with was extremely pleasant and professional."
• "Had my MOT done at this place by a very helpful young man, he showed me every problem on my car and explained well so I could understand."
• "Sanjay was the chap in reception once again 10 out of 10 will deffo go back."
• "Always polite, helpful, honest and friendly staff."
• "Fantastic service from Del. Extremely happy with the professional service to which I received."
• "Excellent service from Darren at Maidstone. Friendly and professional."

Cons:

• "Pushy sales tactics at this place including not taking no for an answer."
• "Absolutely ridiculous service, had my car for 4 weeks for it to come out with the same problem it went in with."
• "Very rude staff when you park your car they are directly coming out and saying not public car park even when you are there for repairs so disappointed don't even bother yourself to come here for any repairs or mot services."
• "Too many times i've had work done at Maidstone only to have to return the car for them to fix their mistakes and too many RAC call outs after their halford's sloppy work."
• "Was told by Halfords Mobile Dept to go to this centre and ask them to process a refund... The person I spoke to said 'cant help you'."
• "Poor Service."
• "Appalling customer service. Booked a full service + MOT, arrived on time to be told that they had no evidence of my booking."

Booking and Scheduling

Pros:

• "Only £35. Had space at only 2 days' notice."
• "I also waited in the clean viewing area which was lovely to watch him MOT my car."
• "Booked in,online, to have Aircon serviced. So much cheaper than through Main Dealer."
• "Booked online... Polite and professional at the desk, passed my car mot and I was back home within the hour."
• "Top notch, can't fault the service one bit."
• "Really fantastic service from Ross and the guys when I took my car in for new tyres last week."
• "I booked my car in for an mot, it was such an easy process, I received a call when my car was ready."

Cons:

• "Disappointing, turned up for an MOT to be told they had no tester in, no call or email received."
• "Booked 09:30 appointment online for free brake check in Maidstone. Arrived 09:20. Nowhere to park. Reception completely uninterested."
• "Very disappointed to book for wheel alignment and only to be told that the machine is not working."
• "Booked an MOT 3 weeks ago for today... phoned 2 hours before saying it’s been cancelled as someone phoned in sick."
• "Last year booked for wheel alignment, arrived after taking time off work and was told it wasn't possible to do as not enough time because the computer system always over books."
• "Completely disappointed. Very long wait (almost one moth in my case!), massive lack of information and estimated time of completion."
• "Made an appointment online... On arrival I was told there was no one to do what I was booked in for."

Quality of Work

Pros:

• "Best experience ever, I came for a chip repair and we found 2, the previous owner I had just bought the car from less than 2 weeks prior had done a bad DIY job on one of chips, all repaired and hardly visible."
• "Fantastic customer service - Thank you."
• "Really good service, went to change replace break bulb, was advised to change them both, same price."
• "Very good service engineers and Mechanics and competitive price."
• "Excellent customer service, contact and communications during recent MOT."
• "All staff were friendly and incredibly efficient, keeping me updated throughout."
• "Excellent Autocentre. Sorted out a fault on my Fiat 500L. Darren the manager very helpful and polite."

Cons:

• "I took my car for an MOT which shortly became a nightmare... staff redlining another customers car from cold."
• "They said the disc brakes were down to minimum spec and the brakes could completely fail (this is untrue and a scare tactic)."
• "Useless. The Mercedes Sprinter box van is too big for them to fix puncture."
• "I was told to replace brake pads... but the warning lights still appeared showing brake malfunction on the dashboard after the fix."
• "I paid for a new battery to be supplied and fitted, because I can see this is very difficult to fit. Instead of doing this, they charged up my existing old battery and handed the car back to me, pretending they had installed a new one."
• "Appalling! I had new brake discs fitted, back and front. Back discs fitted by Halfords Maidstone were rusty, front discs fine."
• "Puncture repair- It was slow puncture from tyre bead and the rim... After 3 nights the tyre was flat."