Langford Vets Small Animal Referral Hospital Reviews Summary

Quality of Care

Pros:

• "Leo and his team saved our boys life. He was one seriously ill/on deaths door boy and our local vet was at a loss."
• "The treatment my beloved dog received was life changing and they supported me carefully through the decision making and treated my dog as if he was their own."
• "Their communication was excellent with updates every day on how he was getting on."
• "The care my Dog received from the team at the Small Animal Hospital was second to none, their expertise and dedication saved her life."
• "My Golden Retriever puppy, Breagha, is being treated for IHPSS, and underwent a coil embolisation procedure there in February 2023."
• "Such a dedicated team who look after your pet as if it were your child. Such commitment, care and lots of love for the job they do and the pets they treat."
• "Everytime Meg has been in their hands, the care has been fantastic, both concerning the surgery and the recovery."
• "The Service and People at Langford vets is amazing, we can't thank you all enough, our miniature schnauzer Dexter is like a young pup again."

Cons:

• "Unfortunately she wasn't. Never will I take any of my animals here again."
• "Care for profit too much. I have been recommended tests that have cost thousands that were unnecessary."
• "Very poor not seen by the person we should have been seen by felt we were very rush not given a bill had to ask 3x for this."
• "My dog stayed there for 3 days & 2 night's he had a slipped disc in the neck also believed a tumour as well cost nearly £ 600 all I got was a bag full of painkillers."

Communication and Support

Pros:

• "Their communication was excellent with updates every day on how he was getting on. Once home, we are still in contact until he fully heals."
• "Faultless and outstanding pet care, client care, including communication."
• "Excellent experience. I went there with a cat for a heart scan. The lady who took him was very professional and friendly."
• "Responsive and caring from reception through to veterinary care. Vets took time to explain diagnosis and procedure, reassuring us before start."

Cons:

• "Very busy place so you sometimes feel a bit lost within the system."
• "Poor service...under staffed....all this place cares about is profit and taking your money."
• "Things were going well until my dog difficulty breathing 8 months down the line after the visit."
• "Very poor not seen by the person we should have been seen by felt we were very rush not given a bill had to ask 3x for this."

Cost and Affordability

Pros:

• "Comparatively their costs are also quite reasonable."
• "After initially being quoted £7000+ from another veterinary service for the same operation we were thrilled to receive a more thorough and compassionate service at a fraction of the cost."
• "Responsive and caring from reception through to veterinary care. Vets took time to explain diagnosis and procedure, reassuring us before start and keeping us informed after. Excellent service and comparably reasonably priced dealing directly with insurers saving us the hassle."

Cons:

• "Like all humans, remember that mistakes happen. Our dog suffered as a result of their mistakes twice. Thus please check your bill. We had to renegotiate our bill."
• "Yes, they are expensive, but if you really need to know what's wrong with your companion then this is the place to come."
• "Profit profit profit. That's all this place cares about. My experience here is very different to all the 5 stars."
• "The consultation was carried out without a thorough examination of my cat. An MRI scan was suggested at an estimated cost of £2800 - £3000. I declined this treatment and was charged £265 for the consultation and valuation."