Vale Vets Reviews Summary

Reception and Staff Attitude

Pros:

• "So glad we did. We had a wonderful welcome upon arrival."
• "From Helena helping regarding the referral and answering all questions I asked."
• "The reception staff are really lovely and welcoming."
• "Really friendly and helpful vets. All staff are warm and welcoming."
• "Lovely staff, reception are always really friendly and helpful."
• "Reception is always helpful - reassuring advice over the phone, helping decide if an appointment is needed urgently."
• "The reception staff are always welcoming and efficient."
• "Nothing is too much trouble, the staff are incredibly friendly and helpful."

Cons:

• "Vets are very good however reception staff are very rude."
• "Just left this vet... receptionist was rude and unequivocal."
• "the receptionist was rude and unequivocal that I had to see a vet again."
• "Most of the receptionists are very miserable and curt."
• "Very poor experience from the staff working on reception 10.02.21 when picking up pet after operation."
• "I was telling the receptionist on booking the appointment i was concerned anout the costs."

Quality of Veterinary Care

Pros:

• "The consultation with both the nurse and vet was excellent."
• "Brian who was very professional and friendly proving us with all options."
• "Vale vets has been incredible with my dog, in particular Sian has been clear, concise and professional."
• "The vet was wonderful with my nervous dog and angled her with care and consideration."
• "Always had very good service and advice from Vale Vets."
• "Vet advised my dog had kidney disease and had no urine output."
• "The reception staff are knowledgeable and sensitive, always treating our dog gently."
• "They are one of the few places with the expertise and equipment to achieve a proper diagnosis."

Cons:

• "The vet we dealt with was very cold and we felt we were being judged."
• "Was seen by one of the Vet Nurses Anne who although was great with the dog, was very patronising and rude."
• "not had a great experience with these vets since I found out my dog has cancer."
• "I feel I must share the anger and deep sadness that follows my dog's euthanasia, 3 weeks ago."
• "not entirely sure why this vet has so many good reviews."
• "The vet got back to me straight away and I had an appointment the next day. I feel so grateful that they checked over my dog."
• "I cannot recommend Vale Vets Stinchcombe highly enough."
• "Vale Vets have treated many of our animals over the years, with cutting edge treatments and excellent facilities."

Facilities and Environment

Pros:

• "There is a separate waiting area for cats, which is absolutely wonderful!"
• "The building is absolutely stunning."
• "The surroundings are wonderful and the decor is a great idea, very relaxing."
• "The pet plan is excellent value for money. The environment is extremely clean and inviting."
• "The newly refurbished building is spacious and thoughtfully arranged."
• "A very well maintained practise with ample parking, green spaces for before and after visits."
• "Good clean facilities with rehab center. Accredited cat care facility with separate areas for cats and dogs."
• "Wonderful vetinary practice! Lots of services on offer with healthcare plans available."

Cons:

• "Uncaring .. callous .. unprofessional. They left my elderly Jack Russell in a cage for more than 8 hours."
• "I had to shave my dog when I returned home needless to say monitor did not register."
• "Great Vets and great hospital. Been a client for 25 years with lots of animals to be treated."
• "Senior vets at this practice dedicated and knowledgeable."
• "I was disgusted with their unprofessional manner. A big plus side, is that the vet was SO kind."

Cost and Pricing

Pros:

• "We've been having monthly appointments while she grows, this has been free as a part of the pet health plan."
• "The vets listen to what you have to say and understand that the cost of living has gone up."
• "I have taken my dog there since he was a puppy and pay a monthly fee which covers the cost of flee and worming tablets."
• "Always friendly, helpful staff. Have 2 of our pets here and find the knowledge good, treatment fair and the pricing the best locally."
• "I was telling the receptionist on booking the appointment i was concerned anout the costs as I am.now on benefits."

Cons:

• "Very disappointed in their charges. A case in point was £55.85 for a product that you can from an online retailer at less than £20 - delivered."
• "Just had a baby and forgot to fill the script since Nov 2022. Rang up to get it ordered and they said to come in and collect."
• "I can't recommend they are trusted because the advice given by the vet seemed to only confirm what we already knew."
• "Was advised to get CT scans on already arthritic joint for my dog."
• "Wanted £250 deposit and £25 admin fee to send MY dogs clinical information to my insurer to process a claim for treatment my dog already had."
• "Not happy with level of service, my dog had to be fitted with a heart monitor, didn't shave my dog so monitor would not stay on for 48 hours."

Emergency and Specialized Care

Pros:

• "rang them about my hamster on a sunday evening as an emergency they were absolutely great they got me in with in 20 minutes of calling me back."
• "My girl was mid heat stroke and nearly gone, the vet was ready and waiting in the car park, took my dog and they saved her life."
• "Vale have always been there for us and our pets over the years."
• "They phoned with the appointment, made it clear what would happen and what they expected of us."
• "Thank you for looking after my little girl cat when she got sick!"

Cons:

• "The vale vets are a disgrace and I am now suing them and making a complaint to the Royal College of Veterinary Surgeons."
• "This vets are disgusting. Absolutely do not care at all to save a cats life whether your registered or not."
• "I was devastated that they could be so heartless! I was disgusted with their unprofessional manner."
• "Vale have always been there for us and our pets over the years. A fantastic team...no matter what the problem they are always ready to help."
• "I had rung Vale in the early hours of the morning and they rang me back promptly and set up an emergency appointment for later that morning."