Willows Veterinary Group - Beech House Veterinary Centre Reviews Summary

Staff and Service Quality

Pros:

• "Fantastic staff from start to finish."
• "Staff go out of their way to help and treat your pet as if they were their own."
• "The team are all lovely and like one big family that focus on not just the animals that they treat, but the families that adore their pets."
• "Every vet that we have seen always explain everything very clearly and answer any questions we have."
• "A very friendly and knowledgable reception team leading to a variety of highly skilled and friendly vets."
• "Wonderful vets! Everyone was very friendly and helpful."
• "I’ve used Beechhouse vets for the last fifteen years with my cat family."

Cons:

• "The woman we spoke with was not compassionate at all or helpful."
• "The receptionist is rude, abrupt, and lacks any level of compassion."
• "THE reception staff are insensitive, cold hearted and have NO compassion."
• "The vet I feel was very cold and looking like she couldn't care less."
• "Called with an emergency when cat that is new to us was fitting uncontrollably. Lady on phone was rude to my wife and refused to see the cat."
• "The way these vets speak to you is rude, uniformetive and demisive from the moment a bill is issued."
• "We went to this practice on Good Friday and saw an extremely rude vet."

Facility and Cleanliness

Pros:

• "The surgery is always clean, reception staff are always friendly and welcoming."

Cons:

• "Infection control is non-existent, blood on floor, hairs on weighing scales even when taking in unvaccinated pups they don't clean beforehand."

Cost and Billing

Pros:

• "I have a Sharpei and used the vets for two major surgeries. I find the vet understands the breed very well no hidden costs."
• "Happy with the price and the service we got."
• "They are reasonably priced and the treatment they give my dog is second to none."

Cons:

• "Disgraceful practice. They’re all about money, have no ethics."
• "The cost was roughly £260... it increased over £100 pound."
• "The bill was twice what we've paid for another animal on the past. Over £1000."
• "All they care about is money. Will not continue with life long treatment unless we pay for consultations every time he needs medication."
• "Took my dog Oscar to the vets for a eye condition was with the vet for no more than 2 mins and the vets charged me £50 just to see the vet that was without his medication it's shocking how much it is to see a vet."
• "I was informed that it is 114 pounds and today I have got email with attachment adding all different things, included blood test for 70 pounds, with final price over 260 pounds."
• "Shocking service,,,only interested in your money."