Sainsbury's Reviews Summary

Customer Service

Pros:

• "Argos staff are very helpful too"
• "Staff have always been friendly and helpful"
• "The workers are always so nice and helpful"
• "Helpful and polite staff, especially Dave on the checkout"
• "Even when I lost my wallet with my cards and some cash in it when I went back to check they had kept everything for me"
• "Good customer service team! They handled my complaint very well and gave me a full refund for a purchase of a faulty product"
• "Staff helpfully. Lady on pack your own very friendly"
• "The staff are lovely and really helpful"

Cons:

• "I went to the collection point on the day, queued for 20 mins, only to be told 'sorry your order did not come in'"
• "One Saturday I asked an employee the location of an item only to be told to go look for it on my own"
• "Supervisor(?) or person on shift managing till area today was extremely rude, a short haired woman, shouted at me"
• "The assistant on the new till only served two customers, before she then proceeded to put the till closing sign up"
• "Staff are awful at the self service. Refuse to let you buy age restricted products without id even if you look over 18"
• "Apppauling there was 23 in the queue of the cafe and 1 person serving waited 15 mins to get served"
• "Accidentally went in the poorly signposted 'exit' end into an EMPTY Argos and was stood at the till. Met by a rude youth working there"
• "It's a shame some staff let it down with being slightly rude"

Facilities & Layout

Pros:

• "This store has a large car park, petrol station and an Argos within"
• "Normal checkouts, self service and scan as you shop checkouts too"
• "There is a clothes section too"
• "Great range of stock and helpful opening hours"
• "A big store with a bakery, fish and meat counters, deli, clothing, electrical, homewares, etc., plus a new Argos"
• "Decent sized store with it's own Argos"
• "The store is large and it is well organised - there is adequate signage in the aisles"
• "The really wide aisles means it is easy to move around especially for the elderly, disabled and parents with babies"

Cons:

• "90% of the trolleys are busted, strange product placement decisions"
• "The store did have a pharmacy inside, but there is no pharmacy located inside now (Aug 2023)"
• "Cafe permanently closed"
• "The café is also long gone, which was a real shame"
• "Someone had the idiotic idea to install barriers at self check out"
• "Not sure whats going on in Sainsburys, feel like a criminal when you go in, barriers everywhere inside the shop"
• "Despite these difficult and challenging times during COVID, the staff have been amazing, helpful as ever and the store has had pretty much everything in stock (apart from baking flour)"
• "No idea if [the cafe] will reopen in the future"

Product Quality and Selection

Pros:

• "Great store, decent prices and a lot of stock"
• "Absolutely love the new Charcuterie and Cheeseboard section"
• "However, the quality of the meat looks to be 5*'s"
• "Excellent range and choice of products"
• "Cooked salmon... But I was particularly impressed with the bakery"
• "Large Sainsburys, has everything you'd need from the supermarket"
• "Good quality grocery products, very easily laid out"
• "Great range of stock and helpful opening hours"

Cons:

• "I bought a 500gm Roast Ham joint today, but didn't notice that the sell-by date was the 21st Dec until I had opened the package"
• "Wrong prices displayed on fruit. Some fruit goes off within days of purchase and before the best before date"
• "An exuberant check out lady checked out my 8 items but Then continued to check out the following shoppers weekly shop on my bill"
• "I might have been at the store when they were severely understocked, because I could not find most of the items I was looking for"
• "This supermarket has really gone downhill. The shelves are bare the fruit and veg go off really quickly"
• "The shelves are sooooo empty. No matter what time of day or evening I go there I can never get everything I want"
• "Last few days loads of empty shelves, would have thought the management would restrict the number of items a person could get so that everyone especially the older customers can buy products"
• "An ok place to shop but whatever time you visit the shelves are almost always empty even though they have staff working all through the night"

Checkout and Queuing

Pros:

• "I do the shop and scan now as it's quicker and easier than waiting in a queue"
• "Well handled - thank you!" (referring to a checkout issue)
• "Shelves were full. I do the shop and scan now as it's quicker and easier than waiting in a queue"
• "I can scan an pack as I go, an there is always a staff member there if I get stuck or need a tag removed"

Cons:

• "However the checkout seems to be missing something. There is not enough staff about, just empty tills sitting there and queues seem to build up fairly often"
• "There are pretty much no proper cashier checkouts left"
• "There need to be more staff available around the self checkout and scan & go sections to resolve issues and provide authorisations"
• "Waited at customers services for 15 min. 4 women there doing on ly nothing but chatting"
• "They took away the deli, and the fish counter and the bakery offers very little in the way of fresh produce now"
• "Even when queuing down the aisle, still don't open one?"
• "Supervisor(?) or person on shift managing till area today was extremely rude, a short haired woman, shouted at me when I was deciding which till had less of a queue to get to"
• "Went to pick up clothes at the Argos. Accidentally went in the poorly signposted 'exit' end into an EMPTY Argos and was stood at the till. Met by a rude youth working there who made me leave, walk all the way round to the 'entrance' area"