Dr S Mathukia Reviews Summary

Appointment System

Pros:

• "Fantastic GP's and reception staff. They do their best with helping me and getting an appointment as soon as they can."
• "Good appointment availability."
• "We had no issue so far booking appointment over the phone 📞."

Cons:

• "literally the worst surgery i've been with, i'm trying to get an appointment for the past week but they don't want to give me one."
• "Its been 3 month since I have had my MRI scans and still waiting for Physiotherapy appointment."
• "This surgery is very bad if you want to made appointments receptions say go to emergency or call 111."
• "Even when I do manage to get an appointment, the doctor is not good; they just talk dismissively."
• "You cannot book any appointments in advance."
• "The earliest appointment you get is 10 days later or 2 weeks later."
• "Never follow up with your treatment Doctors never come on the line."

Staff Professionalism

Pros:

• "Certainly a credit to Mathukia surgery."
• "Clinicians are good, doing their best in the circumstances."
• "I feel I need to commend the services of the gentleman at the reception I have seen recently he is very efficient and polite."
• "Staff which included nurses and reception are professional and polite."

Cons:

• "The practice manager Sharon was so rude, patronising, shouting and throwing accusations at me down the phone."
• "Extremely rude staff even on the phone as well."
• "The reception staff and the most unprofessional, rude, uneducated, uncompassionate I've come across."
• "Reception staff were miserable."
• "The receptionists and the women that answer the phones are extremely unhelpful."
• "Receptionists are awful, always rude, cannot admit when they are wrong."
• "The new receptionists are UNPROFESSIONAL, RUDE, ARROGANT AND NEED SOME SERIOUS TRAINING."

Communication

Pros:

• "Always call back to confirm promptly."
• "They will always go extra mile to ensure good service is rendered to their customers."

Cons:

• "NO SYSTEM! NO COMMUNICATION! AND VERY DISORGANISED! IN SHAMBLES! JUST CLOSE DOWN!"
• "Most Poor communication I’ve ever come across."
• "IMPROVE YOUR RECEPTION AND IMPROVE YOUR COMMUNICATION, renovating alone would do you no good."
• "The service is absolutely terrible I call the receptionist at exactly 9 am in the morning when they open and I told them about my condition and they told me a doctor will call me after 12 o'clock and they still haven't called me and its 9:47PM."
• "Should really consider training their staff on reception they are rude and just don’t care about anything."
• "The receptionists are rude and do not LISTEN."
• "ZERO STARS! WORSE SURGERY EVER UNPROFESSIONAL AND LANGUAGE BARRIER SO NOT EVEN ABLE TO COMMUNICATE!"

Doctor-Patient Relationship

Pros:

• "Recently started seeing Dr. Ali. He is so calm and has best kind of personality."
• "The doctor was very friendly ... I was very pleased with the service I received."
• "I have received excellent care and understanding from all the doctors at Mathukia's surgery."
• "The Mathukia doctors have been amazing and always very helpful with my parents that have many health needs as well."
• "Dr Ali and Dr Monica Sharma have been the best doctors I have ever come across."
• "Dr.Singh... was very helpful and answered to all my concerns about my kid."
• "Dr Seema makes me feel better just by showing empathy."