Address: 281 Ilford Ln, Ilford, IG1 2SF, United Kingdom
Phone: +442085539577
Rating: 2.2
based on 83 reviews.
Appointment System
Pros:
"Fantastic GP's and reception staff. They do their best with helping me and getting an appointment as soon as they can."
"Good appointment availability."
"We had no issue so far booking appointment over the phone π."
Cons:
"literally the worst surgery i've been with, i'm trying to get an appointment for the past week but they don't want to give me one."
"Its been 3 month since I have had my MRI scans and still waiting for Physiotherapy appointment."
"This surgery is very bad if you want to made appointments receptions say go to emergency or call 111."
"Even when I do manage to get an appointment, the doctor is not good; they just talk dismissively."
"You cannot book any appointments in advance."
"The earliest appointment you get is 10 days later or 2 weeks later."
"Never follow up with your treatment Doctors never come on the line."
Staff Professionalism
Pros:
"Certainly a credit to Mathukia surgery."
"Clinicians are good, doing their best in the circumstances."
"I feel I need to commend the services of the gentleman at the reception I have seen recently he is very efficient and polite."
"Staff which included nurses and reception are professional and polite."
Cons:
"The practice manager Sharon was so rude, patronising, shouting and throwing accusations at me down the phone."
"Extremely rude staff even on the phone as well."
"The reception staff and the most unprofessional, rude, uneducated, uncompassionate I've come across."
"Reception staff were miserable."
"The receptionists and the women that answer the phones are extremely unhelpful."
"Receptionists are awful, always rude, cannot admit when they are wrong."
"The new receptionists are UNPROFESSIONAL, RUDE, ARROGANT AND NEED SOME SERIOUS TRAINING."
Communication
Pros:
"Always call back to confirm promptly."
"They will always go extra mile to ensure good service is rendered to their customers."
Cons:
"NO SYSTEM! NO COMMUNICATION! AND VERY DISORGANISED! IN SHAMBLES! JUST CLOSE DOWN!"
"Most Poor communication Iβve ever come across."
"IMPROVE YOUR RECEPTION AND IMPROVE YOUR COMMUNICATION, renovating alone would do you no good."
"The service is absolutely terrible I call the receptionist at exactly 9 am in the morning when they open and I told them about my condition and they told me a doctor will call me after 12 o'clock and they still haven't called me and its 9:47PM."
"Should really consider training their staff on reception they are rude and just donβt care about anything."
"The receptionists are rude and do not LISTEN."
"ZERO STARS! WORSE SURGERY EVER UNPROFESSIONAL AND LANGUAGE BARRIER SO NOT EVEN ABLE TO COMMUNICATE!"
Doctor-Patient Relationship
Pros:
"Recently started seeing Dr. Ali. He is so calm and has best kind of personality."
"The doctor was very friendly ... I was very pleased with the service I received."
"I have received excellent care and understanding from all the doctors at Mathukia's surgery."
"The Mathukia doctors have been amazing and always very helpful with my parents that have many health needs as well."
"Dr Ali and Dr Monica Sharma have been the best doctors I have ever come across."
"Dr.Singh... was very helpful and answered to all my concerns about my kid."
"Dr Seema makes me feel better just by showing empathy."