McDonald's Reviews Summary

Service

Pros:

• "Self-service ordering stations to speed up getting your order (quicker than queuing for a till)."
• "Food arrived just after 730pm, polite driver."
• "Incredibly friendly staff, the young girl who doesn't eat Gluten was an absolute pleasure."
• "The staff here are always cheerful and helpful."
• "The staff are always welcoming and polite."
• "Helpful staff food came up fast."
• "The female employee there was very friendly and communicative."

Cons:

• "Extremely slow service and rude staff."
• "Service very very slow."
• "Ridiculous wait for food. Customers being ignored."
• "25 minute wait for a Happy meal and wrap of the day!!!!"
• "So very very slow to serve."
• "The staff member PHOEBE was extremely rude and unprofessional."
• "The staff on the first window (payment window) are always as miserable as sin."

Food Quality

Pros:

• "The signature series or tasty burgers are top notch."
• "When food came lovely and hot and quite nice seen as I was starving."
• "Food was good, staff where very friendly, especially the young lady who cleared my tray."
• "The food has improved."
• "The food is generally quite good."
• "The food was fresh and piping hot....including a fillet'o'fish."
• "All three of us where pleasantly surprised by the quality of the food. Everything was made perfect, perfect amount of sauce and so on."

Cons:

• "I used the drive through and had to wait 10min to receive my breakfast order at 6am and the order was wrong."
• "The sausage patties had no seasoning and if not for the fact that the patties were burnt a good centimeter in all round from the outside edge, these would have had no flavour at all."
• "Also staff wearing crop tops with their bellies hanging out around the food."
• "This place made me park up for just a cheese burger and chips. I waited over ten minutes and finally received freezing cold food."
• "Ordered breakfast at 8am and didn’t receive it until 9:55... When the food finally got to us it was cold."
• "Absolutely shocking service! Waited 40 mins parked up waiting for our food to be told they gave our order to someone else!"
• "The wrap had hardly any chicken in it."

Facilities & Cleanliness

Pros:

• "A McD's is a McD's wherever you go. This one is clean and spacious although I sadly discovered not all the management understand about registered service dogs for the disabled."
• "Whole place very clean. Highly recommended."
• "The franchisee has splashed out to make restaurant modern, clean and attractive."
• "Very nice branch, really clean and different sorts of seating."
• "There is also plenty of parking and the restaurant is well maintained, and impeccably clean."
• "The restaurant is kept clean."
• "Nice play area and lots to occupy the kids."

Cons:

• "Every time I visit a McDonald's I die a little inside emotionally and physically."
• "We were served insects in the burgers a while ago, on the 1st of October 2022."
• "Often filthy behind tills... feel icky now!"
• "Seeing a staff member standing outside the entrance spit on the floor and then walk back in wiping his hands on his trousers wasn't the best introduction."
• "Customers shouldn't be finding bits of sharp metal in their drinks or food."
• "Kids tablets rarely working."
• "There not clean places!"

Order Accuracy & Delivery

Pros:

• "Usually very quick inside or on the drive thru."
• "They get it correct, aka, not putting incorrect items in your bag or on your tray, more often than they get it wrong these days."
• "I don't know if there are different staff but not only has the food been hot but it has been correct and it makes a lot of difference."
• "Drive Thru experience. Best service I have had in a Drive Thru, From When I ordered to picking up my food."
• "Can order electronically yourself from self service standing devices."
• "Very quick service and food was piping hot."
• "Quick friendly service with polite staff."

Cons:

• "Ordered through Uber spent £50 4 happy meals didn’t turn up no drinks for the adult meals."
• "Every time I come here I am disappointed. You don’t get what you order."
• "Been here numerous times, and almost without fail, they get the order wrong."
• "I have not had 1 successful delivery yet. Everytime I order, they always miss something."
• "Once again items missing when we got home, had mozzarella bites with no dips and a missing wrap."
• "On three separate occasions they've messed up an order via the app."
• "Three visits, three incorrect orders."