Steven Eagell Toyota Colchester Reviews Summary

Customer Service

Pros:

• "Shannon was on hand to provide some really helpful information on vehicle types and purchase options."
• "Jake in sales was superb, very professional, excellent communication and nothing was too much trouble."
• "Very happy with the service I received at Toyota Colchester! Ewan, who helped me through the process, was very friendly, professional."
• "Paulina was totally professional throughout, so much so I will be recommending Steven Eagell Colchester to friends and family."
• "Shannon completely understood my requirements and worked tirelessly finding me the perfect vehicle."
• "Ewan Jones was very good at his job he explained each and everything thing to us from start to finish in great detail."
• "Thank you Shannon for keeping me informed of every stage of the process of purchasing my new car! The communication has been seamless throughout!"
• "A big thankyou to Steven Eagell Toyota Colchester for sourcing our latest Aygo. Friendly, at ease but businesslike and efficient."

Cons:

• "There was a safety recall concerning the air bag on the steering wheel. After we picked it up we found that there was a clunking noise from full lock in the steering."
• "Incredibly racist. I felt the energy as I went in the showroom which I travelled 3 hours to get to and the staff knew we were coming."
• "5 star prices for 1 star service. Our car was booked in for a service & MOT, and nothing had happened with the car, leaving my partner stranded at the garage."
• "Very disappointing sales department. Pushy sales manager, agreed to a second hand RAV4, looked good just needed detailing, came back 5 days later to collect and nothing done to the car."

Vehicle Quality and Selection

Pros:

• "Absolutely love my new car! She was really supportive and really helped us get the deal we wanted!"
• "Fantastic dealership and fantastic staff. Had a very memorable and generous test drive."
• "The unveiling of the car in the showroom was a nice touch!"
• "I'm really enjoying my new Toyota Aygo x…. Thanks Shannon for helping me make the right choice."
• "Purchased a used Yaris and the process from beginning to end was relaxed and free from stress."
• "Just get the car today and this is our first car in UK, it is a brilliant journey from you walk in the Colchester Toyota shop."
• "Just bought my new car from here and it was brilliant. Have worked with James Claydon for many years and he’s always fantastic, detail orientated and customer focused."
• "Had a test drive in a Yaris Hybrid, was looked after really well by Ewan. Liked the car so much, we bought it."

Cons:

• "Dreadful!! Do not have anything to do with this company! I ordered a car in Sept 2022 and paid £500 deposit. I was given no updates."
• "Visited today, our Salesperson was Paulina Lakowska who was extremely pleasant and very knowledgeable about the range of Toyotas. We were extremely pleased to have ordered our new car after the Test Drive."
• "Very expensive service.. they charged me £350 where Halfords quoted £156 for the exact full service with equivalent expertise in hybrid car servicing."
• "Not a very good dealer as they said that they cannot refund my deposit 500 because they already put a dash cam on the car."