Steven Eagell Toyota Wolverhampton Reviews Summary

Customer Service

Pros:

• "Jennifer Cole has been amazing start to finish."
• "Alaric really set me at ease and talked me through the whole process, getting me an excellent deal to boot."
• "Mohammad Yusaf Ali was extremely helpful and kind."
• "I must say I am very impressed with the level of good customer service I received from Mohammed Ali Yousuf."
• "Every member of staff friendly."
• "Great customer service from the whole team at Toyota Wolverhampton."
• "Great customer service at Steven Eagell Toyota Wolverhampton."

Cons:

• "They’ll just try and sneak a lot of extra into the price without telling you!"
• "Usually I am very pleased with the service here, but very disappointed after making a booking for a full service and mot I travel over from Walsall only to be told they have no courtesy car and I have to re-book!"
• "This garage is a joke. They let us drive off with no insurance, vaped in my car when picking it up for a bodywork job they didn’t do properly the first time."
• "After a few days i noticed flaws in the paintwork of which i paid 700 quid extra for the metallic and the satnav has a life of its own."
• "Engineers team are NOT KNOWLEDGEABLE, they just wanted free salaries."
• "The employees of Steven Eagell Toyota Wolverhampton acted rogue, showed exceptional unprofessionalism and low level of basic skills and cooperation with the customer."
• "Awful experience...they have only concerned to do service and grab money from customers."

Sales Experience

Pros:

• "Alaric made this transaction for us seamless."
• "Happy with the deal I have been offered and purchase I have made."
• "The sale was done in my home and only took around 29 minutes."
• "Harry Binning - Sales Person. I have been completely satisfied with Harry selling the car to me."
• "Overall my experience of buying a car from Steven Eagell Wolverhampton has been impeccable and I would highly recommend them to friends and family."
• "Stanley our sales advisor kindly held it for us with a small deposit until we were ready."
• "The car was exactly as described, and the buying process was transparent and stress-free."

Cons:

• "Tried to sell me a car £5000 more than I asked, told me that ‘they’d brought the car in at a high price so needed to sell it at a higher price’."
• "I waited exactly a year from ordering it, at no point did i have any updates from the dealership on progress until i phoned a month or so prior to delivery."
• "Accessories are missing, Oil is leaking, Tire was under depths."
• "PLEASE be careful when buying a car from here."
• "I eventually did buy a Yaris from Wolverhampton (brought in from elsewhere in their Dealer network) but at every step of the way I was messed about and the SalesTeam just made the whole buying process really difficult."
• "Reserved a Used Yaris On-Line via their Website, after nearly 24 hours they called back to say the Yaris had already been sold."
• "Not a good experience from start of buying new vehicle and then receiving new vehicle. Completely no organisation in any of these areas."

Vehicle Quality

Pros:

• "Always knew about the durability and reliability of Toyota cars."
• "The Compact High Rider drives excellently and has got one of the best designs out there."
• "Purchased my 4th new car a Toyota Yaris hybrid! This time I received first class service."
• "Above all the car he helped me pick also drives like brand new."
• "We were really impressed by the service we received from the team last year so we returned this week and bought the Yaris Hybrid as an upgrade for our Toyota Aygo."
• "Just picked up my fifth Toyota from this dealership - it may have changed hands a couple of times but the service is still good."
• "I absolutely love it and wouldn't hesitate in recommending this dealership to others."

Cons:

• "I bought a car in Wolverhampton, but it has safety issues."
• "The cars been good but the service from this garage has been awful."
• "The near side rear shock absorber is leaking badly and the oil is filthy dirty despite having a service by the dealer before collection."
• "I was sold a van with dangerous perished tyres on the rear, and inappropriately load rated car tyres on the front."
• "The paintwork has buff marks under the final finish and looks terrible in sunlight."
• "Other one cost me fortune Jan 2022 i told them on 47k miles message on dash stay all the time and says 'Maintenance required for traction battery cooling parts'."
• "Not a good experience from start of buying new vehicle and then receiving new vehicle. Completely no organisation in any of these areas."