Lush Cosmetics Kingston Reviews Summary

Customer Service

Pros:

• "I always shop from this branch cause the treat people super kindly."
• "Today we visited the shop after a long time, my daughter was very interested in lots of the products, Liv was very helpful and answer all the questions to my 7 year old, she also gave her a little present from the shop."
• "Thank you so much to the 2 lovely people that served us today and for both making such a special effort with my little girl."
• "Lovely experience! I was on a mission on my lunch break and Roanna helped me find it exactly what I was looking for so quickly and let me know the best deals on what I was looking for. 5 star customer service all around."
• "The lady who served us was friendly and took the time to understand what kind of products we wanted."
• "Thanks to the staff there especially Liza and September I was able to find the perfect bath bomb that's suitable for my sensitive skin."
• "The young woman who assisted me was friendly and was able to answer my questions. She was very helpful."

Cons:

• "Great products, if a little overpriced but the biggest let down of this store are the pushy, in your face sales people."
• "The only room for improvement is for members of staff not to constantly follow customers around all of the time."
• "This time we had someone who would not leave us alone and essentially followed us around until we were more blunt."
• "All the staff are knowledgeable, but it gets busy in here so I've often waited a long time to pay."
• "However I waited 5 minutes for a staff member to come to the till."
• "It was really embarrassing as the people in the shop were laughing."
• "It is a lovely shop, I went to buy my granddaughter a present, unfortunately the staff wasn’t very patient with me which is such a shame I felt a little bit discriminated as everybody was so young."

Product Quality

Pros:

• "I’ve been a repeat visitor for a year now and I’m in love with the products."
• "The products are of exceptional quality and they are handmade."
• "The absolute nicest and most helpful staff ever. I've bought bath bombs for a treat for ages but I've recently started using the Celestial face cream and my skin has never looked better."
• "The products are amazing and I had the best time!"
• "I swear by their new curl range."
• "I don't know how out of everything i tried this cream works - but miracles do happen, and within 5 days of using the cream 3 times a day to the infected area, ALL my nastiness had gone."
• "All made with natural ingredients and a huge variety of colours, flavours and combinations to choose from."

Cons:

• "Some of the prices are ridiculous... Obviously I don't know the overheads so this is based on opinion but I feel that at times its just out of bounds."
• "Very poor choices made by management with your latest 'Paid to Lie' campaign. I will never purchase any of your products for friends or family again."
• "This place is amazing for children to come and pick what bath bomb they like. It has different kinds of smells and shapes and colours. But the only thing is soon as you step in the shop the smell of the bath bombs give you massive headache."
• "Feel sorry for the staff working here and having to endure the combined smell of dozens of scented products all day. Just walking past the store is bad enough as the smell seems more synthetic than natural."
• "The blue mascara I bought, fell off immediately and made it blue under my eyes."
• "Nothing had prices displayed and couldn't get a straight answer from staff, when i asked how much a both bomb set was staff member said its about £14 -15 when at till paying for was told its £16. Really should have things clearly priced."
• "Shame our visit was ruined by a bigot."

Store Experience

Pros:

• "A pretty big Lush with beautiful displays, often with samples out to try."
• "Very big and light store, plenty of variety in stock and even though I find the smell overpowering it was worth it."
• "It smells great, its tidy and not cramped in the store which is always a bonus."
• "Store layout is big and very spacious to move around. Lots of products to choose from which is a plus."
• "I love going into this lush store because the staff are always so friendly and I know that I'm going to have a great experience."
• "Additionally lush win for me with their multitude of no packaging items and recycling scheme."
• "Shop is spacious enough even when it's crowded."