McDonald's Reviews Summary

Customer Service

Pros:

• "Service has improved compare to the previous few years."
• "The staff are super helpful and proud to make your visit the best."
• "They did so well to get everyone's orders prepared and correct, even with rude customers yelling at them and telling them to hurry up."
• "The assistant was lovely, chatty and friendly took my order."
• "Staff are friendly and quick service given, food is fresh and hot."
• "Service with a smile!"
• "Lovely atmosphere really clean even at night, the lovely Teresa served us this evening, still all smiley despite technical malfunctions in the kitchen and the drive through failing, she kept upbeat and happy, a real credit to the macdonalds team."

Cons:

• "The customer service here is disgusting, we were served by rude and unprofessional staff member."
• "Very bad customer service from one of the managers there called Dev."
• "And don't bother ringing the store as they're useless staff won't help you."
• "Worst McDonald's ever, every time I come in the evening they always have some excuse."
• "It was absolutely Freezing inside, despite a polite word to a young male member of staff to ask if the air conditioning could be turned off."
• "Manager was super rude a female, McDonald's owed me food from my previous meal and I was told next time I come in they will replace and I remember talking to the same female manager but she was not helpful."
• "Absolutely shocking customer service received from a girl who i think from her name badge was named Victoria with brown curly hair, her attitude towards me was shocking and extremely rude."

Food Quality

Pros:

• "Food is decent enough when the staff can get it right."
• "The food was hot and fresh when it eventually came."
• "Food was hot and fresh so we were happy with the food."
• "Food is as expected for a McDonalds, was hot and fresh."
• "Excellent Value - Had the wrap of the day - which was delish - fiery buffalo."
• "Surprisingly, the chips are usually hot and fresh unlike most McDonald's."
• "Loving how they have redesigned the place. Food was hot and toffee latte was amazing."

Cons:

• "Terrible service waited 15 minutes for my order when they bring it out it's all cold so I send it back then when they bring it out again it's cold again really poor service."
• "It arrived stone cold..burnt and thrown together! Straight in the bin."
• "Honestly don't understand how it takes so long for food when you go through the drive-through."
• "So horrible that i had only chips and burger bun."
• "The food was both cold and unappetising to say the least."
• "Food was cold more than once i dont like how they make loads of cokes and by the time u get the drink its flat bcoz its been sat there for at least 5 mins ice melts dumbasses and burgers are slapped together with absolutely 0% love."
• "The burger tasted of disinfectant and the strawberry milkshake was flavourless and white."

Order Accuracy

Pros:

• "They did so well to get everyone's orders prepared and correct, even with rude customers yelling at them and telling them to hurry up."
• "We went to Maccy D's on Christmas eve after doing our social distancing father Christmas rounds of dropping pressies off on doorsteps... everything was correct, got home, scoffed the lot and it was flippin lovely."
• "They brought the food to the car, everything was correct."
• "My order has never been incorrect."

Cons:

• "Mess up the order all the time miss out items so only half of you can eat."
• "Every single time they get the order wrong."
• "It’s their third time giving us the wrong order."
• "This McDonald's is absolutely appalling I ordered 20 chicken nuggets, cheese bites and a happy meal... but they forgot our happy meal."
• "3rd time this place has got my simple order wrong."
• "Went for breakfast this morning. Missed a bacon roll off the order so had to go back in for that. Got home and realised the double sausage and egg muffin was just an egg muffin."
• "Always always always check what they have given you before you leave. Countless times I have been given not what I ordered."