Angus MacKinnon Ltd Reviews Summary

Customer Service

Pros:

• "Such a friendly guy made us feel very welcome."
• "Super helpful and polite Matt left me at ease throughout the process."
• "Staff were very courteous and professional and made the whole process of purchasing quite straightforward and painless."
• "The customer service we have just received from George at Angus Mackinnon was fantastic."
• "Matt in their sales department was excellent, highly responsive, friendly and professional."
• "We had amazing customer service from Matt when we came to look at a vehicle."
• "Matt was absolutely amazing! So professional and friendly and so efficient."

Cons:

• "I didn’t expect my car to be returned faulty?"
• "Rang service dept gave them details of the fault on my car, they booked it in for the upcoming Wednesday so dropped it off on the Monday... Not once did they contact me, I had to ring and eventually go in."
• "I was so disappointed with the service my new pickup the front left bumper was loose bolts missing."
• "But what else did they see and say its just a pickup which is on my mind all the time and it shouldn't be you should enjoy your new vehicle not be worried about it so all in all not a happy bunny with it all."
• "Then I got told its done but it shouldn't have because its nothing to do with warranty."
• "No issues with the work, but they had my car for over a week... WHY DID YOU NOT INFORM ME?"
• "3 times my car was taken back and staff would become increasingly rude over the phone."

Quality of Vehicles

Pros:

• "Car was better than described and well priced. Fully serviced and 2 new tyres before I collected it at no extra cost."
• "The car had been prepared to a very high standard, and was exactly as described."
• "It is obvious that only quality used cars are sold, and we are over the moon with our purchase."
• "The team did an excellent job preparing my vehicle so that when received, it basically looked and operated like a new car."
• "The new car was sanitised and spotless."
• "The quality of valeting and presentation of the used vehicle was excellent."
• "The vehicle, seemed to have been very well prepared from a mechanical point of view as I had a second opinion of my mechanic friend."

Cons:

• "Poor panel and window placement."
• "Wires snapped in the canopy light inside full of rust pulling to the left this is after the 5 million point inspection."
• "I purchased a car from you less than 12 months ago and sadly the electrics have caused me many problems."

Sales Experience

Pros:

• "Mat did not push any extras he simply advised me what options were available."
• "Very happy with the simple process."
• "Great experience from start to finish, Matt was great to deal with, very communicative, helpful and honest, straight forward help and advise with no flannel."
• "Matt Cooke... his communication, information and understanding of our requirements was superb."
• "Absolutely seamless and pleasant experience from locating the car we wanted to driving it home."
• "From start to finish this was a no pressure buying experience."
• "The team all really went out of their way to make sure I was able to pick up my car before the weekend, which I am so grateful for."

Cons:

• "I don't find buying a car an enjoyable experience usually. The sales tactics, pushy extras, the whole drama of it in general."
• "But to be told its only a truck well let's just say that popped my Cork truck or car should all leave the same as the new owner drives away."
• "Over use of bonding causing it to be completely sanded off and started again."
• "If you want your car repairs to be done to an extremely poor standard and rushed through without care then send it here!"