Chaiiology Reviews Summary

Food Quality

Pros:

• "The desi breakfast was good, and my daughter really enjoyed the English breakfast, apart from the beans and toast."
• "The shawarma parata and samosa chaat are some of the best I've had in Birmingham."
• "The saffron milk cake when extra cold is delicious, and the karak is chefs 😘."
• "The parathas were crispy, the chana masala was spicy and fresh, and the achar was really spicy, tangy, and fresh."
• "The food is delicious, with the samosa chaat being tangy and full of flavour, and the Lotus Milk Cake being perfectly milky."
• "The Channa was on point and the tasty omelette had fillings included as standard."
• "The doughnuts were hot, fresh and tasted amazing."

Cons:

• "For the butter chicken roll, I received shredded chicken instead of actual chunks, which was disappointing."
• "The veg pakoras were hard and stale."
• "The chicken and waffle was overcooked."
• "The aloo paratha portion size was extremely disappointing."
• "The halwa puri had no taste, and the puris felt like they had been reheated."
• "The cheese in the cheese roti wasn't even melted."
• "The Samosa chaat was ok but overall would not recommend."

Customer Service

Pros:

• "The staff are friendly, and the service was quick."
• "The young lady that was serving at tills was very helpful and gave very good customer service."
• "Staff are very welcoming, caring, and professional."
• "The female staff that was serving me was so nice and polite and made my day."
• "Staff all over the place and waiting times were very long."

Cons:

• "Service was appalling at the Ladypool Road Chaiiology, took 30mins for 3 meals to come out."
• "The service wasn't great, the server was not that friendly, and the toilet wasn't working."
• "Service with no smile at this place."
• "Awful customer service, missing stuff from my order."
• "The staff on the counter needs to wake up."
• "Customer service was very bad, workers all over the place."
• "The guy who served me was so rude and made me wait forever!"

Atmosphere and Decor

Pros:

• "The decor inside is absolutely beautiful 😍."
• "Lovely atmosphere, friendly staff, fast service, nice decor."
• "The atmosphere and decor are well thought off, modern and cozy."
• "Decorations and seating look amazing from the inside."
• "This place has amazing vibes, gives you the feeling you’re in Dubai with its elegant decor."

Cons:

• "The decor is a bit tacky."
• "The only real sour point was when the manager asked us not to sit on separate tables."
• "The tables were unclean and had to remind staff to clean up."
• "The toilet was out of use which is of no use to the customer."

Value for Money

Pros:

• "Great desserts and Indian St food, and the prices are competitive."
• "Reasonable pricing, cannot fault them at all."
• "The prices are very reasonable."

Cons:

• "The food tastes good but is way overpriced, especially the tandoori chai."
• "Extremely overpriced for what it was, won’t be returning as I’ve found a cheaper alternative."
• "Paid over £19 for 2 tandoori chai and 1 milk cake."
• "The portion sizes were very small compared to the price."
• "Paid over 20 quid for 2 × All day breakfast... and received burnt toast and raw eggs."