Address: Performance House, Forstal Rd, Aylesford ME20 7XA, United Kingdom
Phone: +441622882840
Rating: 4.6
based on 120 reviews.
Customer Service
Pros:
"Everyone at the dealership was extremely knowledgeable, friendly and professional."
"An all round excellent professional, friendly work."
"Continuing excellent experience from Lipscombe for my XC90. Love the service check video they now send and car pickup service."
"VERY helpful Service staff when we had a service history enquiry for them - Special thank you to Rachel who went out of her way to help and tracked down all of the information we required."
"Excellent customer service. Chris was informative without being ‘pushy’."
"Adam at Volvo Maidstone was absolutely brilliant. He was patient and knowledgeable with all my questions and there was no pressure at all."
"Fantastic service! I was served by John. He knew his stuff, has a great sense of humour, never kept me waiting for emails or calls during the sale."
Cons:
"Delivery date was moved twice and then out of the blue, last week, I received a phone call to advise that my order had been cancelled."
"I find Lipscomb's attitude pretty disheartening. Surely they must realise that their website is their shop window and first port of call to the vast majority of modern-day consumers looking for a car and as such, should be a fair and realistic representation of the vehicles they have available."
"I was told that they will find out and call me back within 30 mins every time, but nothing happened and no follow ups from anyone."
"No one had the decency to refund my deposit, I had to call to ask for my refund too."
"I did not have a good experience with this dealership."
"Poor customer service from the dealership. Contacted them in person and over the phone for a test drive, said they would call me back with a time and never did."
"Extremely poor customer service and false advertising by Volvo!"
Staff and Sales Team
Pros:
"We had a really great experience with the whole team at Lipscomb Maidstone, especially Adam who was our point of contact."
"Very helpful and professional staff, big shout out to Adam who spent an hour with us patiently answering our questions and giving us advice."
"All the staff I have come into contact with have been incredibly friendly, helpful and honest and have gone above and beyond my expectations."
"Had to make an unexpected call for assistance. The staff were brilliant- friendly, helpful and professional."
"Everyone here has been so kind, helpful and friendly."
"We Received great service and hospitality from Michael Alsop and his team at Volvo."
"The team went out of their way to welcome our young child in the showroom and to ensure we had all the information needed to make our purchase."
Cons:
"Spoke to parts department on the phone trying to buy some small items of trim. They were despondent and unhelpful, once found parts were unbelievably expensive and to top it off I was charged £4 on my phone bill for the privilege of calling them."
"I had a problem with Volvo in Tonbridge who failed miserably to communicate with me and fix a problem with my car that I'd been having since March."
"In February we left our car for screen repair and asked them to check our temperature sensor as been faulty... Will not go back there anymore. Waste of my time and lying to me all the time."
"Customer care is no existent."
"I’m very unhappy with the service not because of the system glitch as they claimed in the end but it’s more about the bad attitude and irresponsible response after the issue has already been reported."
"Feels like dates were given to get sales. Limited information given by sales team no replies to emails or no updates unless customer calls... avoid buying from here better Volvo dealerships for customer service elsewhere."
"your front of desk guy was chewing gum like a cow chewing cud and I couldn't hear what he was saying....just a bit unprofessional."
Facilities and Services
Pros:
"I got a great deal on a Volvo 18 months ago, when it was time for my wife to replace hers I went straight back to Lipscomb and again got the best deal."
"We went today to get our first of 2 services for £199 for our 3 year old XC60 wou we were worried that we would be charged a lot more, well we need not have worried the staff in there are brilliant the technician does a video walkround after the service of the underneath the car as well and the car had a nice wash, great people highly recommended."
"Having spotted a possible car online, I phoned to check availability, and turned up for a test drive."
"We purchased a Volvo C40 Recharge from Lipscomb Maidstone and Michael Alsop, Lipscomb's sales consultant, who helped us through all the stages from initial visit and test drive through to delivery, was incredibly helpful and knowledgeable."
"I have no hesitation in recommending Lipscomb Maidstone - Volvo Cars."
"I have been a customer for both sales and service for over thirty years, and they have always delivered to the highest standard."
"Great cars and very customer focused... If you are looking for quality cars I thoroughly recommend you check out Volvo."
Cons:
"Only issue is that it can be difficult to find a parking space at busy times."
"Would have given it 5*, had the service receptionist been more informative about what routine maintenance has been done to my car."
"Only small thing is not homely."
"It isn't possible to thank the technicians doing the job so it would be good to thank them for their efforts also."
"Went here for some spare parts which I ordered. Showroom staff seem friendly, but those in the parts dept. Seem to be on another planet."
"My only problem is customer telephone contact which is poor."
"Not happy. Not told how much the service would be when I booked."