Laptops Direct - Collection Point Huddersfield Reviews Summary

Delivery and Shipping

Pros:

• "Good Price, and item was delivered next day at the time stated, by DPD, who are, in my opinion the best couriers at the moment."
• "The refurbished phone was in immaculate condition and arrived within 36 hours of ordering it despite selecting standard free delivery."
• "Got a next day delivery, it all went smooth, customer service team checked with me if everything is alright."
• "The laptop was dispatched that same night and has just been delivered with DPD, amazing service!"
• "I ordered my laptop at 8pm and had it before 8am the next morning."
• "The monitor was very well packaged and arrived very quickly, the delivery day was much sooner than I had expected so I arranged delivery for the next day."
• "I ordered a larger monitor from them and had it shipped to Ireland. Paid extra for expedited shipping and it ready for dispatch on the same day and with the courier the next morning."

Cons:

• "Pay £5 for fast delivery and have your order cancelled as they are selling products they have 0 stock of."
• "Ordered 4 laptops which arrived as promised the following day but LD never sent the building number or street name so DPD were unable to deliver them."
• "Ordered a monitor, paid and waited, no information in regards to its status so I called up to find out it's out of stock!"
• "Price online was too good to be true, placed my order for next day delivery. I get an email a while later saying stock issues, delivery date pushed back 1 week."
• "Paid for next day delivery however, monitor screen arrived after 4 days."
• "Paid £9.99 for next day delivery, get a DPD message 6.07 am saying today, 6pm check tracking and they have not even got the parcel yet."
• "Ordered an item and paid £9.99 for next day delivery, within an hour of ordering I had an email with a revised delivery date for 6 days later."

Customer Service

Pros:

• "Spoke with Ben of customer service and he was very professional and has put up with my bad mood due to this bad experience."
• "Customer services were helpful in chasing it up for me and I felt like it was important to them."
• "UPDATE: Company is processing a refund following my review on Trust pilot so have updated this review from one star to three stars."
• "They dealt with the whole process smoothly, advising me of the delivery date change within a day and gave me the option to cancel my order."
• "Laptops direct were so helpful and understanding."
• "I had great customer service through the phone and the customer service employee assured me that I would be able to receive my delivery next day with DPD."
• "The friendly and professional customer service refunded me the next day delivery charge and kept me informed of the reviewed delivery date."

Cons:

• "Company have now had the returned screen for a week now but I haven't received a replacement or my money back."
• "Called customer services and they were unhelpful and told me that I was wrong, that they were new laptops."
• "So I ring customer services and speak to the Tracking Team. They state that the parcel is 'lost' - but not lost enough to issue me a refund or a replacement."
• "The service is shocking and the staff just don't care."
• "Fast forward 4 more days and 6 emails from me there's been no reply from the customer service team and my payment hasn't been cancelled."
• "Ring the sales line they answer immediately! Ring customer services, forget it, they don’t care!"
• "Their customer service team is not even able to read the emails, let alone offer a prompt service."

Product Quality

Pros:

• "The products have been good quality and reasonably priced."
• "The replacement works fine and it even had 100% battery health (for a refurbished phone)."
• "Also very happy with my purchase, definitely couldn't get a better price no where else."
• "They clearly know you're investing in something that will last you a long time and they also clearly care that you're getting the product you want."
• "Ordered a refurbished phone which came promptly and was as described (possibly still in original packaging)."
• "The product itself came in its original packaging, still sealed, just as you would expect."
• "Monitor arrived exactly as described."

Cons:

• "Not sure how this place has 3.9 stars, don't buy from them. It's a scam!"
• "Worst experience of online shopping ever!"
• "A despicable company, returned an HP Laptop after 7 weeks with a clear issue of a weak sticky left click on the touchpad."
• "The screws underneath the laptop looked like they have been opened by someone using the wrong screwdriver but didn't care."
• "Bought new laptop, received with faulty screen."
• "Recieved a unsealed laptop with scratches. You could tell it was a potential refurb whereas i purchased a brand new laptop."
• "Laptop arrived a little more battered than expected with huge dents on the metal casing."

Return and Refund Process

Pros:

• "Fortunately when I eventually got assigned a case manager they were able to put the pc on hold."
• "I received an email back saying 'absolutely, we will refund 100% of your delivery charge', and the next day it was back in my bank."
• "Update: When they saw my negative review on another site they offered to collect the monitor. A full refund has now been received, thanks."
• "I ordered a return and they immediately processed my return."
• "I ordered a smartwatch that would not connect to my device. Laptops Direct collected the item and sorted out the issues quickly."
• "Was offered a refund or a replacement."
• "I am very happy with the overall experience. The laptop is good value for money."

Cons:

• "I am struggling to return a £2000 item within my 14 day statutory consumer rights."
• "Despite this, customer service is trying to charge me to return the item, saying that it’s 'unwanted'."
• "I received a very poor customer service from this company and I do not recommend it to others."
• "Despite two requests to cancel, the laptop had been shipped and following a half hour phonecall, the order still has not been cancelled."
• "They delivered a brand new computer to a neighbouring shop, without my permission and it was stolen."
• "Claimed an unopened return was damaged and charged a fee."
• "And they're refusing to pay the postage for me to return the monitor."