The Real Computer Shop - Sheffield Reviews Summary

Customer Service

Pros:

• "They are really helpful and give good advice and service with keen pricing."
• "No hesitation in recommending."
• "Great value for money and you can rely on their recommendations for products."
• "All staff are very approachable and knowledgeable."
• "It is so good to have a local, professional team of people who can fix computer problems and give advice."
• "Nick and his colleagues at The Real Computer Shop were extremely helpful and supportive."
• "Very friendly, knowledgeable and helpful staff."

Cons:

• "Told me I need a new graphics card which they tried to sell me for £400 + £40 installation, when all my computer needed was different video card drivers and a patch which I managed to fix myself after some research."
• "Unfortunately, it kept breaking down."
• "Awful service took them a week for them to supposedly fix my pc."
• "However, when I tried to open data on my new machine I noticed that a couple of my files are missing."
• "I had a not so great experience in the shop, I had gone with my really slow laptop for data backup for a usb drive."
• "Please use someone else and don't waste your time they just want to Screw you for every penny."

Value for Money

Pros:

• "All working beautifully now and cost a lot less than a new laptop!"
• "I bought a laptop 3 years ago from the shop and they have been extremely helpful over that time whenever I have an issue. Always helping for much less than the quoted price and often for free."
• "Steve installed it very quickly and even fixed my mouse pad for free. He charged me less than other shops' quotes."
• "A really great experience. Friendly and efficient staff who took the time to understand my needs recommend and supply equipment (at a highly competitive price)."
• "I ordered a computer online - one of the team rang up to check out my requirements, and suggested that I had maybe bought something more expensive than I actually needed... and £130 credited back to my account."
• "They fixed everything whilst I was in the shop and made it look easy and charged me three times less than I was expecting."
• "Very quick at repairing my laptop that I needed for work and at a seriously good price."

Cons:

• "Their prices might not be the cheapest on the Internet but the service they provide is well worth paying a bit extra for."

Technical Expertise

Pros:

• "All the data on my USB drive was accidentally wiped and I thought I had lost months of work. The guys at the Real Computer Shop managed to salvage it all within a few hours."
• "They were very knowledgeable and fixed my computer speedily and efficiently."
• "Service is second to none. Knowledgeable, friendly staff who know their stuff."
• "They presented a variety of options to my computer's problems and weren't pushy at all."
• "The staff are cheerful, well spoken and very helpful for people like me who don't know much about computers!"
• "These guys are experts in everything Tech."
• "I'm a long-time Apple user, and the people here were so patient, explaining all my options."

Cons:

• "A couple months later my pc wasn't running well at all."
• "When I first enquired about a new computer... it kept breaking down."