WED2B Southampton Reviews Summary

Staff Service

Pros:

• "All the staff at this store are so positive and friendly and they really help you to choose the right dress for you."
• "The staff are helpful and friendly, they know about the ranges of gowns offered and guide without pushing."
• "Jodie helped me try on and purchase my dream dress. She was really pleasant and knowledgeable on the styles/sizes."
• "Emma was absolutely amazing in helping me find my dress."
• "Lizzie was fantastic. I had two that i loved to choose from, she listened to what i liked."
• "Amy H, I immediately felt at ease and I felt excited to try on what we had selected."
• "Hollie was just the best made every second of trying on wedding dresses an amazing memory."

Cons:

• "I tried looking around and the sales assistant gave us very dirty looks. Not very welcoming at all!"
• "Most dresses not great as worn 100000 of times and when you ask what they do with the marks .. they say 'should be able to sort it'."
• "The staff were dressed very inappropriately for the style of the store, scruffy is too nice a word, they look you up and down as if you have no rights to be there."
• "If you are shopping for your bridesmaid dresses they will not be interested in you at all."
• "They were told by staff they couldn't look at the dresses and that the consultant had to pick the dresses for me."
• "I will not be recommending ever."
• "Awful! I hate writing a poor review but my experience today was horrible."

Store Experience

Pros:

• "The shop was lovely and quiet."
• "They have a beautiful range of very affordable dresses to suit every budget."
• "Nice large space with plenty of gowns in a range of sizes."
• "The staff were very attentive and helpful in helping us choose which dresses to try on, helping us change, and offering accessories to try."
• "It was tidy and well laid out, with a few different styles being shown and nice displays."
• "The changing room are very spacious and organised."
• "The store was lovely!"

Cons:

• "Despite saying online no appt needed we had to wait 1 5 hrs before we could go in."
• "Called today and was told not on accessories!! Only another dress! NEVER said that on the day."
• "Very disappointing as we had allowed a whole day and had to travel from the Isle of Wight and wanted to try bridesmaid dresses too!"
• "I can’t express how disappointed I felt from the experience. Very inexperienced and poorly equipped. Lack of stock."
• "An hour and 15 minutes later we were seen however another group came in after us and they were seen at the same time as us!"
• "Upon arriving we were told another bridal party were booked in before us!?"
• "Left this place disheartened and upset."

Dress Selection and Quality

Pros:

• "The quality of the material in my dress is amazing and I’m so pleased with it."
• "All the dresses are absolutely beautiful and so affordable."
• "I ended up getting my dress there and I love it and cant wait to wear it!"
• "I got my wedding dress and my bridesmaids dresses from this shop and they look lovely."
• "I didn't expect the dresses to be so nicely made, comfortable, and beautifully detailed for such good prices."
• "The dresses are off the peg so you can take your dress home with you then and there."
• "The dress fit perfectly without needing any alterations (apart from the length but that’s a given) which is great."

Cons:

• "You can purchase the dress on the day and take away but hundreds of people would have tried that dress on, not even a new dress supplied...."
• "Selection poor and could not order in different sizes if they did not have that dress in your size!"
• "We ended up paying over £300 on alterations!"
• "The whole shop has no ambience the carpets are filthy."
• "When the dresses arrived they looked fine in shop but when the ladies tried them on there was some issue's!"
• "Beautiful dresses, but it was only possible to select 4 to try on, which wasn't enough for her to ensure that the one she likes is truly 'the one'."
• "Found it slightly impersonal and my daughter wasn't so keen with the assistant being in the cubicle with her all the time."