Toby Carvery Norton Canes Reviews Summary

Food Quality

Pros:

• "Food was hot nicely done plenty of it and staff were very friendly."
• "Never dined here before. Popped in for a quick lunch, carvery was excellent value and really tasty."
• "The food was absolutely delicious, great value for money."
• "Fabulous Sunday carvery here 5 meats to choose from all the vegetables and potatoes you can eat."
• "Food was delicious. The lamb and beef were roasted to perfection."
• "Super delicious food, every type of meat was succulent and full of flavour."
• "The food was tasty and the staff were friendly."

Cons:

• "Flat cold yorkshire pudding, nothing like the usual puffed up gorgeous normal ones we are used to!!"
• "Most the meat had gone, what was left was dry."
• "Food was bang average, beef was just fat chewing for 10 minutes before you could swallow."
• "The dessert that was ordered at £4.79 was ridiculously small."
• "Roasters were overcooked, dry and hard, no onions in gravy, carrots so dry they looked raw and lack of variety in vegetables."
• "The food was disappointing, asked for turkey and received half a slice and a few shreds."
• "The veg was tasteless and the cauliflower cheese was full of water."

Service

Pros:

• "Lisa and her staff were amazing. Honestly so so helpful and couldn't do enough for me."
• "Staff were good though, place was clean and so were the toilets."
• "Very friendly staff. Pudding was lovely."
• "Busy as always. Friendly welcome from the gentleman on the desk."
• "Manager was very apologetic gave us complimentary drinks."
• "The staff are amazing and attentive, they are so friendly and hard working."
• "Staff was very polite and welcoming, and nothing was a bother to them, place was lovely and clean."

Cons:

• "We walked in for our pre booked meal to be greeted by a very miserable looking lady who snapped answers to my questions."
• "Wasn't a particularly friendly greeting, was told we have to wait."
• "No positive comments regarding management and staffing issues."
• "Can't say I'll be rushing back there anytime soon."
• "Total lack of motivation and stank of terrible customer service training."
• "Management from the top to the very bottom is plainly lacking."
• "Rude incapable staff. Booked a table and arrived in time but got pushed passed by another group of 3 who got seated."

Cleanliness

Pros:

• "Love this place. Its always clean, staff are polite and friendly."
• "Staff were good though, place was clean and so were the toilets."
• "It’s a lovely clean friendly place."
• "The restaurant is comfortable and not over crowded."
• "Staff was very polite and welcoming, and nothing was a bother to them, place was lovely and clean."
• "Nice and clean."
• "Place was clean and so were the toilets."

Cons:

• "The place is abit tired* need a paint in places, paper has been ripped on some walls and it's been touched over with paint."
• "The table we was on rocker and not clean."
• "Table was sticky, could have done with a good clean with fresh cloths and cleaner."
• "Worst visit ever the place has gone downhill since last visit... cleanliness very poor."
• "Food counter had left over food dropped over the counter. Tables were not all cleaned."
• "The carpet where we were seated was littered with food obviously dropped and not been cleaned up."
• "Food was cold, tables and food counter were not clean."