Address: National Festival Park, Marina Way, Stoke-on-Trent ST1 5PA, United Kingdom
Phone: +441782260199
Rating: 4.1
based on 505 reviews.
Food Quality
Pros:
"Carvery was very hectic and busy but the food was extremely fresh and perfectly cooked."
"Went for a carvery, meat was beautiful and tender, lots of potatoes dishes, cauliflower cheese, peas, cabbage."
"The food was quality, tasty and hot and great for the price."
"The meat was tender, juicy and perfectly cooked. The veggies were of equal perfection to boot."
"The food was lovely with a great choice to include vegetarian and vegan options."
"The food was amazing and there was loads of choices of meat and veg."
"The food itself was delicious, fresh and piping hot."
Cons:
"Overall the food was good but the sprouts were a bit too hard and the cabbage was just the stalk from the bottom."
"What was awful was the meal. The beef was fatty and inedible and the vegetables were cold."
"Roast potatoes was like eating a ball of silicone."
"The turkey was chewy and not soft and tender like turkey should be, the mash potato was very bland and lumpy."
"The meat was tasteless and dry, the veg was terrible, over cooked carrots and undercooked cauliflower."
"Roast potatoes hard and a lot of bad potatoes, gravy like water is that thin."
"The food was cold and dry. The Beef was like rubber ideally need a wood saw to cut through it."
Service
Pros:
"From booking a table to sitting down everyone was polite and couldn't do enough for us."
"Staff are always lovely (particularly Emma, on this occasion), picturesque views of the narrow boats at mooring."
"Meg was our server today on a busy Sunday and was an absolute star, very polite from the start."
"The staff members I met were friendly and made sure we had every thing we needed."
"The staff were very helpful and responded quickly to our requests, all the family enjoyed their carvery."
"Staff are really friendly, I was served by a lady called Marie, very helpful and polite even though I could see they were busy."
"Our hostess Chelsea was lovely and nothing was too much trouble."
Cons:
"Once we had finished our meal the table was cleared. We didn't want any sweets which is a good job really because we never got asked, ended up having to ask for the bill."
"It wasn't that busy, but once seated we waited quite a while for someone to come to us."
"But it took nearly 40mins for the dessert to come out and they was all very simply puddings."
"Restaurant wasn't too busy, was kept waiting to be seated."
"Very poor service tonight & felt sorry for the waitress who had to apologise."
"Service was very slow and had to get the attention of the waitress to order and pay even when it quietened down."
"Sat for 20 minutes and no staff came to serve so went to the bar to get our own drinks."
Ambiance and Location
Pros:
"Staff are always lovely (particularly Emma, on this occasion), picturesque views of the narrow boats at mooring."
"Has a nice atmosphere as its situated within a marina and would be great on a sunny day outside."
"The setting is quite picturesque alongside the canal and offers a pleasant break from the urban scenery of the surrounding area."
"The outside seating area, well ordered and clean, i can imagine it being beautiful and very busy in the summer."
"Beautiful view and could happily spend half a day there watching the canal barges."
"Fantastic location and a vast amount of seating available outside, along the marina."
"Beautiful setting overlooking the Marina and close to the Canal."
Cons:
"Last but definitely not least the lighting as we were leaving was terrible and you could not see well at all around the car park and the outside seating area."
"Decor is very very dated and looks dirty. Blinds are dirty on windows and ceilings look like the old smoking room at hospital."
"The place inside needs a revamp though, looks very very tired and dated."
"The restaurant and bar is the total let down. It is old and tatty. It looks dirty, as does the the decking outside."
"The atmosphere is dead on weekdays."
"Not a nice atmosphere say the least."
"The only drawback was the fact that the restaurant was a little tired looking, with some water damage and re-painting needed."
Value for Money
Pros:
"All this food for less than 15 quid, you just can't get better."
"The food was quality, tasty and hot and great for the price."
"Prices were great and if you have a big appetite you can pay an extra £1.99 for a huge plate. Young kids eat for 99p."
"The Carvery is fantastic all the usual meat and vegetables and more."
"Good choice of meats. Refillable soft drinks a bonus."
"All this food for less than £11 with drinks, you just can't get better."
"Can't really fault the place: heaps and heaps of good, honest food for under a tenner, no waiting."
Cons:
"Soft drink prices were outrageous. Post mix fizzy drinks cost pennies to produce so charging over £3 for the refillable glass is ludicrous."
"Very disappointed in the quality of the food on offer."
"Terrible food, very expensive and the quality of portions was poor."
"Got 1 slice of beef and 1 slice of pork, portions are ridiculous. Mash was that runny it dropped off your fork, never saw mash like that in any carvery let alone a Toby."
"Forty minutes I have just waited for an online collection and when I got it home it was pathetic, no roast potatoes, no Yorkshire pudding small amount of vegetables really poor."
"I spent £32. For me my partner 10 year old and 7 year old. For a full continental and English breakfast kids eat free at brewers for much better quality food + kids eat free there too. Never coming back again."
"Unfortunately we didn't get to eat Xmas dinner in the restaurant due to my mum fell ill and we ended up the hospital all day, we ended up having it as a takeaway and we were most disappointed and did not think it was worth the amount we paid."