"He was always available, whether it be late in the evening or even while away on his holidays – he was always there to answer our queries!"
"Phil and George worked above and beyond to ensure that we were updated every step of the way and were happy to take calls during evening and weekends due to timing issues between my partner and I."
"Phil goes above and beyond and visited us at home one evening soon after our baby was born to make things easier for us."
"Paul and George were very helpful, gave lots of advice and were proactive."
"The entire team are extremely communicative and good-natured, and most importantly, efficient!"
"Phil and Kamila and the rest of the team were there to help every step of the way."
Cons:
"Stay away from these people, very unprofessional."
"We tried to get in touch with him again but he never responded."
Mortgage Process Guidance
Pros:
"It was clear that Phil knew his stuff and the way he explained mortgages and all associated products made it easy for us to get our heads around things."
"Having been let down by our first mortgage a friend passed on Phil's number from Bristol Mortgages Online. From our very first conversation Phil explained the process clearly and re-assured us that we can ask as many questions as we needed at any time of the day."
"Phil is fantastic at facilitating and explaining the process of house buying to a first time buyer."
"Phil talked us through what would happen and explained in detail the process and what we needed to consider before we made a decision."
"As first time buyers we've really appreciated Phil taking the time to explain the house buying process."
"Phil successfully manages to amalgamate professionalism with a friendly and jovial approach to make the whole process enjoyable."
"Phil's knowledge and clear explanation of the options was first class."
Cons:
"The overall experience of buying the house for the first time was rather painful and stressful."
Professionalism and Expertise
Pros:
"Thanks to their great customer service and professionalism we have finally (and very quickly) received a mortgage offer."
"His advice has saved us £1000s because he has helped us get competitive mortgage interest rates over the years."
"Russell and the team at Bristol Mortgages Online have been fantastic! Everything was handled promptly and professionally."
"Phil and team were highly professional and quickly helped us recognize the right product for us."
"Their staff were polite, efficient and responsive and made the whole process a seamless one."
"Paul has excellent knowledge of the application process, and the different lenders."
"Phil, George and Amber helped us navigate a tricky mortgage landscape during an uncertain time."
Cons:
No negative comments related to professionalism and expertise were found in the reviews provided.
Personalized Service
Pros:
"I usually don't have much faith in Bankers, Used Car salesmen and mortgage brokers, but Phil Clark is a refreshing exception to the rule."
"Phil was extremely warm, friendly and put us at ease quickly."
"Phil is very amiable, and was happy to answer any of our questions."
"Phil and the team were very approachable and welcoming, and nothing was too much trouble."
"He travelled in to London from Bristol to meet me at my convenience and is always available on the phone for any questions I have."
"Phil really goes the extra mile to help customers and we really appreciated this."
"Phil and the team are excellent. They make the whole process simple and understandable and provide a support like no other throughout the process."
Cons:
No negative comments related to personalized service were found in the reviews provided.