Address: 3 Eliot Way, Nuneaton, CV10 7RF, United Kingdom
Phone: +442476348800
Rating: 4.6
based on 237 reviews.
Customer Service
Pros:
"Ian Hopwood who was absolutely brilliant, incredibly helpful and exceptionally patient."
"Emailed an Enquiry, Got a call back in 10mins from Ryan told me everything I needed to know, and by the next morning we had a deal."
"Their commitment to providing exceptional customer service is evident in every aspect of their operation."
"Charlie gave me complete peace of mind."
"It was a pleasure doing business with you and you can be sure that my friends will hear about you as well."
"Really good service from Jem and the team."
"Trevor is an asset to the company, providing top class customer service in a friendly and professional manner."
Cons:
"One year service in my corolla, paid £250 sent to me service movie, collect car which got dirty bonnet with grease from engineer gloves, also car wasn't washed, totally unhappy."
"Full of ignorant sales people. Its easier to visit than call,! noone answers the phone An MoT can take 2hrs in my past experience."
"Before selling the car, salesman agreed to help to fix the small Scratches. After the car delivery, I tried many times to contact with the salesman about the promised service."
"Not fixed no offer of a suitable replacement or money back despite complaining within 14 days of buying and they don’t return phone calls or emails shocking after service won’t buy from them again."
"Upon arrival I had to wait nearly half an hour to hand over my car and take the loan car (apparently their system was playing up)."
"They have caused so much unnecessary stress, they have been super unprofessional and this whole kerfuffle shouldn't have happened in the first place if they just did their job properly from the beginning and use their common sense!"
"I booked a test drive and had to pay a deposit of £250 and was advised that it is fully refundable... I am still waiting for my deposit to be refunded this has been over 3 weeks."
Showroom Experience
Pros:
"The showroom is spacious, allowing you to browse and compare cars without feeling cramped or rushed."
"The car is stunning and has so many more features than the Aygo."
"Lovely showroom, and very friendly and attentive service."
"A welcoming reception on the day of our test drive."
"And the coffee machine makes a better drink than Costa."
"The dealership itself is modern, clean and well-maintained."
"The car which I purchased was in very good condition as previously described."
Cons:
"Have a van under warranty with an issue that means it was off the road we could not book in for 7 days for the issue to be looked at."
"Visited a week ago ready to commit to buying a vehicle. Left an hour later without even being asked our name or phone number."
"After waiting at the dealership with the intention of discussing a new RAV4... I still can't secure even 30 minutes with a sales representative."
"Business must be incredibly good if dealers can afford to ignore buyers. We are still looking for a Toyota. Disappointing and unprofessional."
"Given these circumstances, I would advise against making a purchase from this particular branch, as I feel let down and would not purchase from Listers again."
"This is not the way to treat your customers, especially the loyal ones!"
"Worst car buying experience of my life, I will never set foot in Listers Toyota Nuneaton ever again."
Vehicle Maintenance
Pros:
"Whenever I have a service, the car is collected and returned in a lot cleaner and obviously better condition than when it went in."
"Excellent service from Listers Toyota Nuneaton today, helping me out after getting a puncture on my way to work."
"The staff are always very polite and helpful. The car feels great after its service."
"They went out of their way to get me a courtesy car within the hour last month when my car developed a major issue."
"The set up and checks done to the second hand car we bought after we viewed it and before we drove it away were excellent."
"They even included new mats, they were missing, and handed the car over in immaculate condition."
"The car was immaculate when I collected it and I'm very happy with my new car!"
Cons:
"I had to change all four of my tyres which is fine but when I went to get the car there were white marks all over the tyres, it looked really messy."
"One minor comment is that the service book wasn't properly stamped by another Toyota dealer."
"Having received reminders from Toyota and the DVLA for multiple safety recalls on my GR Yaris I booked it in to Toyota Nuneaton to have the work done... Listers Toyota had NOT done the safety recalls, only the service."
"I do not recommend them, these pseudo mechanics can only change the oil, I overpaid for services for two years and when I needed help, one of the managers called me and said that they would replace me part by part to find a fault."
"The valet of car was poor. We had to get someone to remove sticker residue, there was mud splashed down side - it was a dry day on collection."
"There is one particular feature on the car that the salesperson knew wasn’t working when I picked it up and agreed to resolve; and they still have my spare key!"
"Absolute joke of a service place! Absolutely horrific!!"
Customer Experience
Pros:
"I can honestly say this has been such a fantastic and easy process with buying a new car."
"Fantastic customer service, just cannot fault it. So helpful and friendly."
"Also when it was delivered Jordan had fitted a dashcam free of charge."
"Ryan was very easy to deal with, helpful and attentive."
"SAM was an EXCELLENT SELLER! He was very patience, kind and always trying to help and support."
"All through Kayleigh, the Sales Executive, handled everything in a really professional and friendly way."
"Outstanding customer service each step of the way."