Empire Estates Reviews Summary

Professionalism and Efficiency

Pros:

• "They are very professional and genuinely care for the well being of their clients."
• "Zain was extremely communicative at every step of the way, he vouched for us as tenants to our prospective landlord and worked around our needs."
• "Accounts dept - Hassan is always up to date & advising on any outstanding issues and the team overall seem to work swiftly & find solutions as quickly possible."
• "They always listen!"
• "It was an excellent service from Mr Zain to get a property in a short amount of time."
• "I've moved in to my new flat before Christmas thanks to Zain. They are very fast and professional in getting things done."
• "The team are friendly, polite, are very willing to help and act promptly to any requests."

Cons:

• "Their communication is abysmal at best and I'm appalled at how they have handled my tenancy."
• "Empire Estates in combination with my landlady have broken 'Rent Standard April 23', Fair Rent' section 3.7, increasing the rent by over 7%, two weeks before renewing or ending our tenancy."
• "WORST people to deal with! If i could give minus stars i would. Agent LIED to myself and the landlord."
• "It's a shame I'm not able to vote zero stars because the experience that my friends and I had using Empire Estates was absolutely disgusting."
• "One month after moving in I discovered the mould that has been hidden by paint."
• "STAY AWAY from this letting agents, giving them one star alone is being generous."
• "They are incapable of sticking to their word, they promised that we would be able to move in to the property on the 9th this has gone back and back."

Customer Service and Support

Pros:

• "Specially Mr. Zain fantastic person so humble and very smart, and he supported me throughout the whole process."
• "I had a great experience dealing with Empire Estates. They were very helpful! Especially Zain, the best agent ever. Always available and responsive 24/7."
• "Anis was my negotiator from Empire Estates. Simply honest, very responsive, supportive with every step of searching and viewing a flat."
• "I am so fortunate for this company to have dealt with my enquiry alongside seeing me through until completion."
• "Fantastic Agency. I have never come across as agent like Zain. The professionalism and the way he helped us move in with ease was the perfect example of great customer service."
• "Zain was so helpful and efficient. He was really attentive to our needs, patient and professional."
• "I highly recommend this great team for anyone who wants to rent, buy or sell property."

Cons:

• "Absolutely avoid this agency and these individuals for your peace of mind."
• "Any issues that I have ever had I run them across the property manager Rob and he is definitely a true professional, a helping hand."
• "Their communication is abysmal at best and I'm appalled at how they have handled this entire issue."
• "They have actively contributed to damaging my credit score due to the lies and time wasting tactics."
• "Terrible properties, was shown a flat in Willesden that had a rusty shower, broken door and mouse traps leading ALL the way up the stairs."
• "They have consistently ignored emails and failed to answer any simple questions."
• "I couldn't moved in to studio flat today because Empire Estates doesn't work properly."

Property Management and Maintenance

Pros:

• "Empire Estates has managed my family property for over 15 years with great service, attention to detail and has been efficient in fixing any issues that emerge with the home."
• "My house has been looked after and they have promptly attended to any repair/maintenance issues with the tenant."
• "They sent a Gas Engineer to fix my boiler on the same day."
• "In 2017, I added their property management services to the portfolio of services I outsource to them and have since wondered why I did not make this transition earlier."
• "My Managers, Kashif and Ishrat truly care about their clients and always treated us as family with utmost attention to our requests."
• "They are also very good with handling maintenance issues."
• "Empire Estates have been very helpful in helping me to rent a 3 bedroom flat."