Winkworth Kingsbury Estate Agents Reviews Summary

Professionalism and Dedication

Pros:

• "I have been very fortunate to have Nishi working on marketing my property – I couldn’t ask for a more professional and dedicated agent."
• "They have always been reliable and professional."
• "The team at Winkworth estate agents in Kingsbury were fantastic to work with on the renting of property."
• "I am so pleased with my experience with Nishi from Winkworth Kingsbury."
• "Winkworth have been extremely transparent and easy to deal with."
• "Their team was professional, knowledgeable, and responsive throughout the entire process."
• "They showed professionalism and dedication throughout with expertise in the local property market."

Cons:

• "She said she would call when she gets the right keys. Never did."
• "DONT WASTE YOUR TIME WITH AND ENERGY WITH THEM."
• "In conclusion, worst communication ever."
• "We lost a lot of opportunities on good places, money and nerves because of fake promise from a woman called Behnaz."
• "They told me to have a viewing on a Monday, i took the day off from work and then they said oh we have moved you to Wednesday without informing me."
• "I had a very bad experience with this agency. They will tell you that the property is available, they will do the viewing and tell you to give an offer on a specific date. And when you let go of other options and contact them on that specific date at 9am, they will tell you we have already choosen another offer."
• "We had the worst experience with this agency."

Customer Service and Support

Pros:

• "Highly recommend Winkworth for buying a property. Kevin and Shilpa made it personal in finding a suitable home for us."
• "They always provide proactive services with thought-out actions and answers to customers' actual needs."
• "Her support and sincerity made us feel right at home after the viewing, and we were instantly drawn to the property."
• "It's a wonderful agency to work with they go extra mile to make sure they support their tenants."
• "I cannot praise enough all the staff that we have met over the years that helped us out and met our needs."
• "Jay, Shilpa and the team were always there supporting, guiding through each step and made the whole experience smooth."
• "They made our whole process effortless, going over and above to provide us peace of mind and maintaining an honest and clear communication channel throughout."

Cons:

• "Spoke to a woman the day after and again she put the phone down after saying the owner doesn't accept dss because of the bank even doe I didn't say what property I called for."
• "Then she emailed how she tried to reach me (1:4!) and that the flat has been rented to someone else because we were gone and we weren’t willing to communicate via email or phone enough!"
• "So in the end, she gave the flat to someone else because she didn’t listen properly."
• "If you are on DSS then you don't deserve a roof on your head according to this place."

Efficiency and Responsiveness

Pros:

• "We finally went to Winkworth who got us into a nice property quickly and professionally."
• "Our boiler was not working and with a newborn baby we were worried that it might take hours to resolve. However, by around 9:04 am Ajay has informed me that an engineer was on the way."
• "Good quality photos / video for online promotion of the property. Calls and messages answered the same day with plenty of enquiries."
• "Let my flat within 24 hours of going on to the market.... amazing service."
• "The team respond immediately and effectively to any issues or queries we have."
• "Communication skills were great throughout ensured that I was kept well-informed throughout the entire process."
• "Amazing service and prompt response to all the queries as always."

Cons:

• "The purchase took longer than I had expected."