Listers Toyota Stratford-upon-Avon Reviews Summary

Customer Service

Pros:

• "The Service Manager was helpful and efficient."
• "Had a great experience buying a second-hand vehicle here."
• "Excellent service, very nice staffs, especially Mr Matt, he is smart, expert, professional."
• "Charlie, the sales executive, was quick to answer all my questions and made the process very easy."
• "Mia was amazing, answered all my questions, kept me updated while waiting for my car to be delivered."

Cons:

• "It saddens me to reflect upon my experience which has been far less than satisfactory."
• "Requesting a refund of my deposit turned into a real ordeal."
• "Unfortunately, I decided to try and buy a Toyota from this dealership."
• "Really disappointed with the after-sales customer service."
• "The service was so bad it was quite weird."

Vehicle Quality and Value

Pros:

• "The work was done to my satisfaction and currently there are no problems."
• "Last week I purchased my 2nd Aygo from Toyota at Stratford on Avon - this time the new Aygo X which I am absolutely thrilled with."
• "Bought a vehicle here this week, they are brilliant."
• "The delightful Matthew with his lovely sense of humour, his understanding of my ‘mom chatter’ as well as his clear explaining of the process of swapping my car for an updated version at the best deal for me was excellent."

Cons:

• "It's disappointing and concerning that a car's value can drop so drastically in just 5 months."
• "We were then shown a car that looked like it was pulled from a breaker yard."
• "Really disappointed that I will need to swap my car much earlier than planned as I will be going into excess mileage."
• "The car was sent in for MOT/Service and should have been washed and vacuumed as part of the service. However, it was returned dirty unwashed or vacuumed."

Dealership Experience

Pros:

• "Daniel Maykels, the Service Advisor was extremely helpful and organised everything."
• "Chris Dyer went full out to help myself and my daughter testing and trying everything he could and finally coming up with an idea to solve our problem."
• "Being a young girl who has never done finance for a car before Charlie really took care of me and explained everything thoroughly."
• "Matt Oller was very helpful and informative throughout. He was able to take me on a test drive straight away and talk with confidence everything technical and financial."

Cons:

• "Dealership May be ok, but Toyota Uk pre delivery inspection was beyond words and we are still awaiting delivery of our vehicle purchased back in Feb 2022, due to be handed over in September 2022."
• "The staff were very friendly so I’m not leaving 1 star, but the service was so bad it was quite weird."
• "My Experience did not start well, however this was rectified my the Sales Manager Adam Burgess taking direct ownership of my experience."
• "Their after-sales is diabolical they never return calls I have documents missing that have been promised to be sent to me."